Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 195992 Views
  • 50 replies
  • 24 Helpful

Resolved! Data transfer to wrong phone

I need help!  I have just combined my broadband and mobile to the app but i cannot see my second phone (daughters) and it has transferred her unlimited data add on, on to my phone number.  I tried to link her number to my account but it said it was a...

Mimi58 by Visitor
  • 44 Views
  • 1 replies
  • 1 Helpful

Resolved! Data not working

Hello EE Support Team, My mobile data/internet is not working even though I have paid the outstanding balance on my account.Please check my account and reactivate my service as soon as possible. My phone number: [+44 7*********]Payment date: [22/01/2...

Resolved! Shared contract

Hello, I share a phone contract with my mum, I’ve recently just bought the iPhone 17 (phone only) but the phone is sim free and I didn’t realise. As I share a contract with my mum I was wondering if the sim free will still work and won’t effect my mu...

Cozzad1 by Investigator
  • 102 Views
  • 2 replies
  • 2 Helpful

Resolved! Data Gifting

Been trying to gift data for over a week now, when you click the option to gift, the screen turns grey and doesn’t move?

Cj1402 by Explorer
  • 5901 Views
  • 38 replies
  • 17 Helpful

Resolved! i have a monthly subscription of £14

Hello,i have a monthly subscription of £14,which has been a problem for me to pay since its not on my direct debit deduction.However i went to  Kenya for holiday until June .Is it alright if you stop it from your side then i will resume when am back....

Delly4 by Visitor
  • 93 Views
  • 1 replies
  • 0 Helpful

Resolved! Unable to load webpages and apps

Evening All,For the last week I've been unable to access  webpages as well as apps not loading over mobile data. Google sites work as well as YouTube, I can receive texts and make phone calls over data but loading says Insta and FB or None Google sit...