Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Unable to connect to VPN (Global Protect) via mobile hotspot - it used to work

Hello,I need to connect to a VPN (Global Protect) on my laptop to connect to my work documents. A few months ago, I used to be able to use mobile hotspot on my phone and it would work fine. However, the VPN no longer connects - the internet continues...

Visited Norfolk beach yesterday

Visited a Norfolk beach yesterday, noticed I had dual times. current time and uk time on phone. Then received a msg saying EE couldn't provide data roaming in this country! Msg said calls would be charged at £3.35 per minute. Glad I didn't call anyo...

mobile data issues

I’m using my mobile data and I’m not on a vpn yet my phone is saying i can’t access websites such as bbc iplayer because it’s saying im not in the uk. I’ve also checked my phones ips address and it’s set as the uk. Ive also recently moved house which...

Data

How can I easily reduce on line the allowance on my phone from 25GB to 10GB?

Resolved! Unable to open social media Apps and websites

Randomly my social media apps ( Facebook , Instagram) and their websites along other have stopped loading. When trying to load the website the following message appears :m.facebook.com uses an unsupported protocol.

Resolved! Accessing social media content

If you're having trouble accessing social media content, ie pictures, comments or opening links etc it is probably due to the parental controls being set to Kids under 13yrs. Since renewing my contract I experienced this problem I phoned EE and the...

Youtube data usage

I have been notified by EE that I have used 8GB of my monthly data allowance only 6 days into my data cycle. My allowance is 10GB a month.I checked my app usage in settings and found that the highest user was only around 800MB. In total the app usage...

Resolved! Watch Ultra Samsung

Have got a S25 Ultra and a Watch Ultra. S25 on sim only unlimited sim which is working. Have tried to link up Watch to network via wearable menu got the can take up to 4 hours to activate this has been over a week now still saying same thing. My acco...

Resolved! trying to find someone i can talk to

Data/network not working

Hi, really hoping someone can help me as I’m getting so frustrated now with this issue! I have iPhone 14 5G unlimited calls, unlimited text and what was meant to be the best part… unlimited data!! HOWEVER every single time I come off any WIFI network...