Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 197864 Views
  • 50 replies
  • 24 Helpful

Can't authenticate on hotspot

Hi, I can connect to a ee hotspot and authenticate done with my mobile. However, when I connect with my laptop, I can't load the authentication page in my browser to login. The network info page in Windows shows that I'm connected and has eg dns addr...

Bowl4 by Investigator
  • 2320 Views
  • 10 replies
  • 0 Helpful

Resolved! Data

Want to know my data usage

Data roaming

Why is it I can’t use data in the uk at the moment I am having to keep connecting to local WiFi?

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

TomCann96 by Investigator
  • 23673 Views
  • 78 replies
  • 35 Helpful

mobile data issues

I’m using my mobile data and I’m not on a vpn yet my phone is saying i can’t access websites such as bbc iplayer because it’s saying im not in the uk. I’ve also checked my phones ips address and it’s set as the uk. Ive also recently moved house which...

milly29 by Visitor
  • 570 Views
  • 4 replies
  • 1 Helpful

Connection issues

Hello my name is Devante and I have an issue regarding connecting issues for example logging into my job journal from UC I have waited for a text for a long time and now I can’t gain access  Any help please 

Deva1 by Visitor
  • 148 Views
  • 1 replies
  • 1 Helpful

Resolved! Watch mobile plan connecting issues

Every time I try to set up a mobile data plan for the galaxy8 classic LTE on my pixel 10 pro XL, I keep getting the message: EE doesn’t offer any mobile plans for watches

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Hash1952 by Explorer
  • 480 Views
  • 3 replies
  • 1 Helpful

Resolved! Pairing Galaxy Watch 6 LTE on non-Samsung mobile

I have a Galaxy Watch 6 LTE that I'd like to be able to use cellular with my Xiaomi Poco F7 Ultra.I put my SIM in an old Samsung phone in order to get an esim and this worked independently of the phone. I then put the SIM back into my current phone, ...

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KKinder by Investigator
  • 1769 Views
  • 11 replies
  • 0 Helpful