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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 213929 Views
  • 50 replies
  • 24 Helpful

Resolved! Data not working

Hello EE Support Team, My mobile data/internet is not working even though I have paid the outstanding balance on my account.Please check my account and reactivate my service as soon as possible. My phone number: [+44 7*********]Payment date: [22/01/2...

Resolved! Shared Data SIM stopped working

I have discovered why my Shared Data SIM has stopped working. Although I have been paying every month since May 2025, it could never work again because the EE systems withdrew support. Since EE have broken the contract I would like a refund od everyt...

Dwicking by • Visitor
  • 233 Views
  • 3 replies
  • 2 Helpful

Resolved! O2 satellite sevice

Do EE offer or plan to offer a similar smartphone direct to satellite data service similar to O2 satellite ? 

Resolved! Gambling website

Hello, my ee mobile data wont allow me on gambling websites including the lottery website, how can this block be prevented? I've checked all my settings on my samsung a56 phone and nothing seems to be working

Mhilts88 by • Visitor
  • 20867 Views
  • 12 replies
  • 6 Helpful

Resolved! DNS Resolution Isssue affecting my business

I’m having a strange issue accessing a website over EE mobile data and I’m struggling to find the right team at EE to report it to.The site works normally on every other provider/network I’ve tested, including other mobile networks, broadband connect...

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

TomCann96 by • Investigator
  • 42327 Views
  • 82 replies
  • 41 Helpful

Resolved! Data

DataI have an unlimited data plan so why have I received a message saying I've used all my GB of data?

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