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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 196004 Views
  • 50 replies
  • 24 Helpful

Resolved! Data Not Working - Pages Loading Indefinitely

I’m in the same position. Just topped up the phone today to use the internet. All I have is loading, loading, loading. Across every page I go on. Seems to have been pointless to buy if it doesn’t work.    [Mod edit: title added]

Dyche26 by • Visitor
  • 98 Views
  • 3 replies
  • 0 Helpful

Hotspot not working on EE sim

Since changing to EE  (Unlimited plan EU roaming etc) and updating my phone to 26.1 I have been unable to used my iPhone as a hotspot on my MacBook or work iPad or any country including the UK. It connects via bluetooth but says no internet connectio...

TH28_ by • Explorer
  • 117 Views
  • 3 replies
  • 1 Helpful

Resolved! Content

I want to remove content lock I can’t get on any of my apps I use daily because my WiFi is not working and it’s not letting me sign onto them on my normals mobile data 

Darna92 by • Visitor
  • 70 Views
  • 1 replies
  • 2 Helpful

Resolved! Watch Ultra Samsung

Have got a S25 Ultra and a Watch Ultra. S25 on sim only unlimited sim which is working. Have tried to link up Watch to network via wearable menu got the can take up to 4 hours to activate this has been over a week now still saying same thing. My acco...

uzzell13 by • Explorer
  • 602 Views
  • 4 replies
  • 5 Helpful

Resolved! DOUBLE data?

After being told the message offering double my data at no cost as i was a bt customer & now with ee was genuine i replied as instructed saying DOUBLE but i have not received the double data????

voakr by • Contributor
  • 216 Views
  • 15 replies
  • 1 Helpful

Resolved! Monthly plan Downgrade

Hi, I’m still within my phone pay monthly contract, but I’d like to downgrade my monthly data plan to a cheaper tariff. I currently pay £30 for 25GB which is pretty expensive for me. What cheaper options are available?

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