Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

why my unlimited data finish

Snapchat cannot access WiFi when EE SIM is installed

Hi all,I am currently with EE on a SIM only plan after switching from Sky Mobile. Since then I have gotten an unlocked S22 Ultra as a birthday present as an upgrade. On my old device, my Snapchat could not access WiFi networks and would only use mobi...

Resolved! Betting sites

Suddenly unable to access the lottery or betting sites using mobile data, can access using WiFi no problem. Any ideas

Resolved! Unable to connect to VPN (Global Protect) via mobile hotspot - it used to work

Hello,I need to connect to a VPN (Global Protect) on my laptop to connect to my work documents. A few months ago, I used to be able to use mobile hotspot on my phone and it would work fine. However, the VPN no longer connects - the internet continues...

Resolved! AGE CONTROLS

I can’t access some websites because of “age controls” I never turned on. And now I can’t find anywhere to turn it off. When I try go on a website it goes to ee website. It’s not my browser. Help please!

Resolved! Persistent Connection Issues

Same issue all year for me in 2025. I had a Motorola Edge 50 pro, the data kept dropping out intermittently so I got a new SIM card thinking that was to blame, but the problem persisted. I've now bought a new phone (Google pixel on an ESim) because I...

Add data

Data transfer

I want to transfer some data , before I can do that easy but right now I can’t that was after updating to iso 26.01

Resolved! Delta

I want monthly package

No Data with 4 bars of 5G

We have been experiencing poor 5G speed for the past 3 weeks. EE technical help are not much use, they make out they have done something or they know when the issue will be fixed. Yet it always reverts to the same lucky to get 0.5 Mbps after 17:00 ea...