Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Mobile data

Hi, I received a message today from ee stating that my usage is higher that usual and I might not be able to make calls or texts, following this my wifi, calls and texts wont work. I've tried to phone out of hours and its said that I need to make a p...

Resolved! Internet connection mobile

I have already made a formal complaint to EE and it fell on deaf ears again, I have done troubleshooting via both their instructions and other tech support advice. Yet it's consistent. This is a brand new phone. Supplied by EE, the connection drops, ...

Incorrect blocking of Lloyds Pharmacy

I am the Managing Director of the LloydsPharmacy and Pharmacy2U Online Doctor services.Approximately 2 weeks ago we launched a new website for our Lloyds service, which can be found at: https://onlinedoctor.lloydspharmacy.com/ We have discovered that...

Travel eSIM

I have a 14 day travel eSIM with unlimited data.However I am now unable to use this and my phone is telling me I've used up my 2GB allowance and I can't contact EE anywhere since the chatbot just says it can't help and ends the conversation and I can...

Resolved! Rollover after 1st month of contract ?

Hi today is the 1st day of second month on my sim only 50gb contract. I was expecting the remainder of last month to be added to my available data but it hasnt. Did I imagine that it would roll over? TIA Tony

Resolved! No Data???

Right... bare with me please .... I have recently joined into a contract so I could have unlimited data so I could use my hotspot to watch TV or go on the Internet on other devices... right... so that was a certain amount, I was expecting to pay that...

Resolved! 80% of data allowance used

Each month I am running out of data!I get a message to say I’ve used 80% of data allowance… I can’t work out how! I’m on WiFi most of the time (I think) and have been turning off cellular when I leave the house…. This all feels pointless to have a ph...

Resolved! Gifting

I can't gift data

Unlimited data add-on start time

I purchased the unlimited data add-on to use while I have a gap in my home internet but my add-ons page says it's "Waiting". Does this just mean the add-on will kick in once my regular monthly data allowance is used up?Thanks!

I see i am not the only one with this problem.

EE does not just make it difficult to get help. They are clearly deliberately confusing and obstructive. They deliberately mislead by directing to sources that do not deliver the promised information. When trying to talk to a human being i was told i...