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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 199778 Views
  • 50 replies
  • 24 Helpful

Resolved! Mobile Data Is Not Available During This Call

Recently I've started receiving an error stating "Mobile Data Is Not Available During This Call".However ever since upgrading my tariff to an All-rounder tariff back in October I've found that my signal and data speeds seem to have decreased and gott...

Patty37 by • Contributor
  • 205 Views
  • 3 replies
  • 0 Helpful

Resolved! Restriced internet Speed

My wife's contract with EE has expired and she is now looking at changing it.  She has options at reduced prices including with EEShe has noticed that a contract includes reduced Internet speed which is something other providers do not, or don't say ...

Bomberboy by • Investigator
  • 274 Views
  • 4 replies
  • 1 Helpful

Personal hotspot unable to turn on

Hi there, for some reason, i am unable to use my personal hotspot, it seems to look dimmer and try to slide the toggle switch to on position, but nothing happens.been a customer for approx 5-6 years and my contract is the all rounder, never had any i...

Resolved! Mobile phone data does not work

I cannot use my data. My Internet only works when I’m connected to Wi-Fi which is super inconvenient. Trying to get through to a human on 150 and have been on hold for 1hr so far. 

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

TomCann96 by • Investigator
  • 26215 Views
  • 80 replies
  • 37 Helpful
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