EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
  • 4299 Views
  • 0 replies
  • 5 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 6105 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by Former EE Community Manager
  • 8830 Views
  • 0 replies
  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by Former EE Community Manager
  • 10939 Views
  • 0 replies
  • 74 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 9854 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
  • 9287 Views
  • 0 replies
  • 9 Helpful

Removing an unused dataSIM

OneCom just renewed my mobile on a number I want to keep.Previously I had an unused 50Gb dataSIM, and asked them NOT to renew, but its number still appears on the app.  They have sent me a couple of SIMs, one of which is I think a 10 Gb data SIM, and...

TobyPh by Investigator
  • 3 Views
  • 0 replies
  • 0 Helpful

Former employee pension

HiI am a former employee, Field Engineer from about 1998 to 2002. I can't find any reference to the pension scheme at the time, which I may or may not have had. Can you tell me who the pension provider was at the time, and any other pertinent details...

Resolved! Pensions

HiI'm a previous employee (2010-2014). Would someone be able to contact me regarding my pension plan please?Many thanksKatheine

Locating My Pension Scheme

Hello,I'm an ex employee of One2One, T-Mobile, EE  and seem to have lost details regarding the current pension provider. I have information for Capita but nothing more recent. Can anyone advise as to who I can contact to find out more.Many thanks

Pricey69 by Visitor
  • 2001 Views
  • 9 replies
  • 1 Helpful

Resolved! Pension location

HiI worked for EE twice, once in 2013-2016 in a call centre and once in an EE shop 2016-2017.im trying to locate my pension provider during this employment.can you help?

Hshall36 by Visitor
  • 327 Views
  • 1 replies
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Resolved! EE app

I have broadband and tv.  Also have mobile with EE.  When in the app I can only see my mobile details.  When I try to add the broadband and tv I receive a message saying accounts don’t match.  All my details, name, email address etc are the same.  Ph...

Rob631 by Investigator
  • 506 Views
  • 5 replies
  • 2 Helpful

Resolved! Ex employee still paying pension

I took redundancy in Sept 2025 from EE, I started my new job Jan 26. I've just received my 3rd payslip from my new employer and noticed this month I've had £55 deducted for EE pension. Can anyone advise who to contact to get this resolved please.

Dj2205 by Visitor
  • 400 Views
  • 1 replies
  • 0 Helpful