EE Community guidelines

[Sean_D]

Welcome,

We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.

The main aim of our community is to enable you to find the information you are looking for and what better way in doing that than by connecting you with other customers using the same EE Products and Services.

We would really appreciate your help in keeping our community enjoyable to all by following our community guidelines,

For your own security and peace of mind

• Everything on this website is publicly visible online - remember that anyone could be reading.

• Take care with personal details and information that could identify yourself, your family and your friends.

• Please don’t share personal details such as your phone numbers, full name, email address, home or work addresses including postcodes, PINs or IMEIs, credit card details, transactional information about your EE account or any other account numbers.

Show some love

• Say thank you! When someone goes out of their way to lend a hand, these two words go a long way.

• Tap the ‘Thumbs up’ icon beneath a post as a way of saying thanks for providing great information. This also helps other members quickly spot the best information.

• When a member's response is so helpful that it solves your issue, tap the ‘Solution’ button - this highlights the solution for everyone else to see.

Keep it friendly…Always

• Give people the benefit of the doubt.  You don’t know what the person behind the words is going through so if they seem a little grumpy, take it easy and concentrate on helping them with their question

• Be nice to each other and listen to the person behind the words.

• Assume goodwill - most misunderstandings arise from the text-based format of the discussion. You can't hear someone's tone of voice through text.

• Share your opinions tactfully and keep it respectful, there can and will be a difference of opinion but that doesn’t mean we have to fall out or argue

• Keep conversations on-topic.

• Allow others to have a voice and avoid dominating conversations.

• Avoid posting the same message on multiple boards across the community. Let the Community Team know if you need help finding the best place to start a new topic. Answers may not be instant, so make sure you have your notifications switched on and give the community a little time to answer.

• Please don’t SHOUT USING ALL CAPITALS. We do understand that some members may need to do so for other reasons so we would appreciate it if you were sympathetic to users who do use all capitals.

When things go wrong

• Spirited debates and discussions are welcome - unnecessary rudeness or disrespect isn’t.

• If something makes you upset or angry, walk away from the computer or phone for a bit so you can continue the discussion later, in a more composed state.  Don’t rise to arguments

• Avoid posting hostile and insulting comments - these will be removed by the community moderators, and consistent posts in this vein may lead to a user ban.

• Keep your comments clean and avoid swearing.

• Ridiculing sexuality, gender, religion, race, nationality, political values, physical or mental abilities, social status, etc., will not be tolerated.

• Please keep political discussions or comments off the community.

• Please don’t post, or upload images, of full online chat transcripts or private email communications.  This type of communication was not intended for public consumption, but rather individual communication between you and the other party.  You can however paraphrase the content of these communications if you feel it aids the discussion

Moderation

• If you are concerned by the content or comment left by another user, please report this to our moderators.  You can do so by clicking on ‘Report post’, just to the left of the offensive post

• Please don't discuss moderator decisions or actions in public.  If you have any concerns about a moderation decision, please reach out by replying to the private message our moderators send you

• Abusing or gaming the system may result in a ban.

• When banned, a plan for your return to the community will be agreed upon. After returning, further infringements may result in a permanent ban.

• Serious offences may incur an immediate and permanent ban.

The legal bit

• When registering in the community all members agree to our Terms of Service.  You can view our terms at any time by visiting this link, Terms of Service

Thank you for taking the time to read our guidelines.  I hope you have a great experience and find the answers or interactions you are looking for.

Cheers

Sean