Home Services

Discovery plus HD and change of TV package query

Good morning all,Long time BT customer here (BB and TV) - recently switched over to EE (fttp) BB and TV. When I switched I was on a deal for three months of the 'full works' TV package. That was coming to an end so I called up and switched on Monda...

Openreach database issue

I have had and used part-fibre since moving in in 2019, however at some point since then openreach seem to have done something in their database and now whenever anyone in the block tries to place a new order (e.g. switching providers) it apparently ...

1.6gb fibre keeps losing connections

Example shown.Wireless and Ethernet effected, doesn't happen all day long, but enough to notice it when gaming or streaming.Lights never change on the hub , and reconnects just as quick but seriously annoying, I don't think iv met anyone on here who ...

PS5 Slim Digital

Ordered a PS5 Slim Digital on 30th December - still not been dispatched and still saying another 7 days is "usual" for dispatch.Does anyone have any more accurate delivery timings expected than what is currently being provided?

Why are EE still paying for my xbox live ultimate over 3 months after I left?

I left EE in September, my number ported 22/09/2025, but everytime I try to change my Xbox Gamepass Ultimate payment it is still managed by EE, I thought originally it was just residual subscription but to be honest, I left my xbox at my parent and j...

Resolved! Gamepass not sharing multiplayer

I have gamepass through EE It's linked to my accountThis account is setup on my "home Xbox"The home Xbox allows any account to access the gamepass games and online multiplayer on that consoleIt stopped sharing multiplayer and has an issue now, the ga...

Resolved! Connecting EETV box to Third Party Router

Afternoon - because of ongoing frustrations with DNS/IP drop outs since August, I've invested in new router which works perfectly - and I have amazing net/service - HOWEVER - I can't sadly connect the router to the EE TV box.Can anyone help - as it s...

Resolved! GB News app to be removed from EE TV

GB News will be removing its app from our TV boxes from today (21st October). Aerial mode If you’re in aerial mode, you’ll still see the GB News channel in your guide on channel number 236. Internet mode If you’re in internet mode, you can watch GB ...

Resolved! Switched to Full Fiber - SSH/VPN traffic not working, other port forwards fine?

Hi, Just switched from Virgin Media (FTTP into a media converter to take it back to DOCSIS) to EE Full Fiber. I am using an OPNSense router connected directly to the ONT. I have an SFTP server and a Wireguard VPN Server, both of which worked fine wit...

Resolved! Email address

I have just changed my broadband from Plusnet to ee on the understanding I could keep my Plusnet email address. I was told 3 times that this was no problem. When my Plusnet account stopped so did my email address despite reassurance. I was told by...