Home Services

Openreach installing FTTC when FTTP is available

HiI've not gotten round to updating my copper broadband for family health reasons but had Openreach email saying they coming round to update digital phone & putting me on core 67 which is FTTC even though full fibre is on my street. I will receive my...

phone not working

Since switching from Plusnet to EE, my landline is not working. I have taken it to a neighbour's house, and the phone is fine. Therefore, there is an issue with the new setup. It started a few days after the switchover.

Resolved! EE iPad A16 WiFi £100 with broadband

Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...

Resolved! Fuse Energy app and website blocked by router

My energy supplier Fuseenergy.com has suddenly started to be blocked and flagged as unsafe. It was ok last week and continues to be accessible if I turn of Wi-Fi settings and just use my mobile. I have found I can allow access for one hour, but can I...

WiFi channels changing

Hi can anyone help please?I have the EE smart hub 6 plus router. I work from home, I use a TP link extender as unfortunately a strong signal doesn’t reach the room I work from.Over the last two weeks, the main EE router has been changing channels twi...

WiFi Extender: Will a SE10A work with a SH30A router?

WiFi Extender. Will a SE10A work with a SH30A router? please

DNS problems

Is anyone else having DNS problems over BB? Started a few weeks ago. Examples include Youtube comments slow to load.Youtube video thumbnails slow to load. When I switch to 5G the problem goes away. Router was restarted when the problem was at its wor...

Resolved! Phones suddenly dropping off the Wi-Fi - why?

A strange and very annoying thing has suddenly happened over the last 2 days - both our mobiles in the house have been dropping off the Wi-fi.The Router is a ~3 month old EE Smart Hub Plus. To satisfy some older devices I have both 5 and 2.4 GHz band...

Tech Addon - PlayStation®5

HiPurchased the below item that arrived today but I am missingIncludes 24 months of PlayStation Plus Premium. Play hundreds of PS5 and PS4 games.24 month Gamer’s Data Pass. Play games on your phone without using your mobile data24 month Video Data Pa...