Home Services

Moving soon and EE does not show on my postcode.

Long story short, the missus and I have had to move and our daughter is also getting her own place above our new one.She checked to see if she could get EE Broadband and her door number does not come up on the list. But others do.When looking, our do...

How do I block numbers to my landline phone?

How do I block numbers to my landline phone. When I try via the EE web site it says that the page cannot be found. I have used it in the past.

No broadband after power cut

We had a power cut this morning and since then I can't reconnect our WiFi. I've tried all restarts including factory reset but it just has a green light and every 30 seconds or so a quick white flash then back to green. Can anyone help please?

Resolved! Highest prices of all providers

Have been a transferee from BT to EE/BT: - the initial deal for broadband, phone and full TV package was reasonable. Six months into the 24 month contract, the monthly price has sky-rocketed as well as the actual service deteriorating, (TV box consta...

EE fibre speed below what it should be

Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...

Scam calls

Called this afternoon from 020 3518 8341 offering 30% for the next year, because EE has had problems with calling clarity and ‘dropping out’ hung up then was called back immediately twice more, a very insistent little bugger, I think it may be a scam...

Cannot manage Digital Home features online

I Cannot manage my Digital Home features online. I login to my ee account fine and select manage plans and manage Digital home but when I select (for example) Manage call Protect I get ....Sorry! We couldn't find that page ...Any ideas where I shou...

Unable to link device to EE ID

I have tried unsuccessfully on more than one occasion to link my broadband to my EE ID.I have spoken to EE agents about this on probably half a dozen occasions. Each time we go through the details and I am assured that all should work now. I 'm told ...

Subscription

Keeps coming up with btp 15005 and tryed to get to talk to someone on the live chat but can't find the live chat

EETV Box showing error code BTP-15001

I got EETV in the middle of February 2024 and up until Saturday 30th March it had been working OK, however on Saturday evening I was unable to watch any live TV or recordings, and the above error came up. I spent an hour and a half messaging the Tec...