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EE Community Mail via eu.khoros-mail.com

Jonty1964
Contributor
Contributor

‎22-05-2025 04:03 PM

Recenty emails from EE Community Mail via eu.khoros-mail.com are going straight into my junk email. Another forum that I am on also uses eu.khorus.mail.com and emails go to junk. I keep adding them to safe senders but they continue to go to junk. I am using Outlook.com.  Is there anyway that I can stop these emails going to junk.

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎22-05-2025 04:06 PM - edited ‎22-05-2025 04:07 PM

@Jonty1964 , I have had that as well, but some do not go to the junk folder, I have just given up adding them to safe senders, this has only happened recently, now it seems to happen more often, not sure what we can do, as this should not happen, I am also using Outlook app, both on IPad and IPhone. I am glad it is not just me this is happening to.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Jonty1964
Contributor
Contributor
In response to Schockwave

‎22-05-2025 04:12 PM

I'm glad it's not just me