cant buy data

Bovrinox · ‎05-12-2022

Hi folks.

I am currently experiencing an issue with my mobile data. I got the text saying my data has run out, and i need to buy more.However the page it normally takes me to when i press the link in the text just times out, with an error saying connection aborted. I also cannot load the my EE app, it just sits doing nothing. If i try it with wifi on it just says something went wrong.

Any ideas?

Thanks

Bov

XRaySpeX · ‎07-12-2022

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Christopher_G · ‎06-12-2022

Hi @Bovrinox

Welcome to the community.

Is it this add-on status page that you're accessing? Could you try on a different or browser please?

Chris

Bovrinox · ‎07-12-2022

I have tried it with 2 different browsers, but it's no different. If I use
WiFi it says forbidden, if I use my mobile data it times out

Christopher_G · ‎07-12-2022

OK, thanks for trying that, @Bovrinox.

I think it will be best for you to speak to our Mobile Care team so they can look into this for you.

Let us know how you get on.

Chris

XRaySpeX · ‎07-12-2022

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Bovrinox · ‎07-12-2022

Oh man, you nailed it! That worked perfectly, thank you so much!

XRaySpeX · ‎07-12-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)