Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

data roaming does not work in northern Cyprus

I want to claim a refund on unused data from a data package but I can't find how to do that.Here is why. I have a pay-as-you-go EE. I live in Cyprus (internationally recognised south side). I bought a data package at the weekend to be able to use it ...

Unable to connect to VPN (Global Protect) via mobile hotspot - it used to work

Hello,I need to connect to a VPN (Global Protect) on my laptop to connect to my work documents. A few months ago, I used to be able to use mobile hotspot on my phone and it would work fine. However, the VPN no longer connects - the internet continues...

Re: Gifting data

How do I gift data? I can't find the family usage tab.

Unlimited Data about to run out??

Hi,My current plan is unlimited data, although someone previously explained before (unlimited is NOT unlimited??) .Due to moving house in the past week and currently having no broadband my data has been shared between family members which is leaving ...

EE's data gifting policies are broken

This bothers me for two reasons, and I've raised complaints about both of them.I've been an EE customer for years, and last January (2023) I decided to make some changes to my account and add a second one on for my son.My account is unlimited data, h...

Resolved! Give data to my son’s phone

Can you tell me how I can give data to my son. I cannot login to my app.

Resolved! Check balance

How to check my number balance?

Resolved! Mobile data

I need to put on more mobile data but how do I do it

My phone data has been suspended and I cannot access the my ee app

EE app is down and the data on my phones has been turned off

Can’t receive pictures on WhatsApp? Check this setting!

If i can just help one person with this i’ll be happy…A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobil...