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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 186877 Views
  • 50 replies
  • 24 Helpful

Resolved! Small Business Data Usage Confusion

I have 6gb of data left on a 50G plan. I am heading to Europe and have roaming as my included add-on, however, may be out of WiFi zones in some of my travel locations. My allowance doesn't renew for a couple of weeks - would it be wise to buy more da...

suej102 by • Visitor
  • 641 Views
  • 1 replies
  • 1 Helpful

Resolved! Public IP address

Does my EE sim have a public IP address? if so where do i find it? i just want to test some remote view for cctv.

Resolved! Data stacked or active?

I logged in to my account and want to check my data usage this month.The info shows 'stacked' and 'active'.I don't understand what 'data stacked' means and what 'data active' means.Can anyone explain please?

Pipjgreen by • Investigator
  • 514 Views
  • 7 replies
  • 5 Helpful

Mobile data used up instantly

Hi, I received a text from EE this morning (10th September, the start of this month's billing cycle) that I have used all my mobile data allowance for the next month and can't use my data without topping up until 10th October.My mobile data had not e...

Resolved! No cellular data using aps

Hi.  For last 3 weeks i can’t use any internet based apps on my phone over WiFi everything works fine but once I switch to 4g/5g nothing works ee replaced my phisical sim 3 times without any success and we even tried e sim with same result there’s no...

Resolved! I need to talk to a Human

I have been trying to call EE all day but just get tossed around the website. How do I get to talk to someone please. 

Resolved! Hotspot left on and used by others

Hi,So basically, I **bleep**ed up. I put my hotspot on to update my car (yay 2025), and since it was a quick thing I disabled the password security. Well, guess who forgot to turn the hotspot off again upon walking back to my flat.... Anyway, because...

jgray2023 by • Investigator
  • 254 Views
  • 4 replies
  • 2 Helpful

Resolved! 5G on PAYG

Hi, so I have been with EE for nearly 10 years and I have been pay as you go the entire time and been on the £10 everything plan that gets the free boosts every 3 months. Recently I’ve been able to afford the iPhone 16 plus and was excited to finally...

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