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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 191848 Views
  • 50 replies
  • 24 Helpful

Resolved! Double Data Message

Hello,I've had a message from 1122 to say I can get double data as I'm also a BT broadband member. It says if I reply with the word DOUBLE it will be added. When I replied to the message it then says it'll charge me to send. Is this just a standard n...

MrsC16 by • Investigator
  • 15254 Views
  • 29 replies
  • 3 Helpful

Me too.  I've swapped to an Esim because I thought it was the card but no.  It's driving me bonkers.  It's been happening for about 3 weeks and I have a Samsung S23 5g.  

Slow Internet connection

My internet connection is worse than the last century TRUE! When I complain nothing is done, except given new stories about rivers or try outside. Try outside are you serious  mod edit: title added, edited for tone.

Resolved! Gambling website

Hello, my ee mobile data wont allow me on gambling websites including the lottery website, how can this block be prevented? I've checked all my settings on my samsung a56 phone and nothing seems to be working

Mhilts88 by • Visitor
  • 2352 Views
  • 5 replies
  • 3 Helpful

Resolved! Sky betting app

I recently have been unable to load the sky bet app when im away from my house I've checked that the location function is on and have gone through all suggestions to fix problem ( uninstall and reinstall,  clear cache , turn device on / off etc but n...

Resolved! No able to gift data

I’ve been trying for a week to gift my wife data and it’s not allowing me to do so. The app just isn’t loading and the website says unable to see data at the moment. How can I sort this as she needs data??

Jolise60 by • Visitor
  • 192 Views
  • 1 replies
  • 1 Helpful

Resolved! Checking data usage

I have an unlimited data plan... But I want to know howuch data I use... There's a chance I can lower my contract to a limited data plan when it's time... But I can't see my usage. I can enable it on the phone but that's just a snapshot. I want to se...

papabrown by • Investigator
  • 629 Views
  • 5 replies
  • 4 Helpful
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