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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 160271 Views
  • 50 replies
  • 23 Helpful

Gift data page hangs

Unable to gift it just hangs, the rest of app is ok??? I phoned and they said it was an issue.. Any idea when it will be resolved? 

Resolved! Data Gifting

Evening all,So we have just updated our sims, to save some money & cutting £17.00 a month of our bill.So my sim is now an Essential SIM with 100GB & my wife's SIM is No Frills SIM, with 2GB Data allowance on it.Suggested by the retention team, that I...

JoeMc by • Contributor
  • 10957 Views
  • 14 replies
  • 4 Helpful

Why does my contract say 60gb but I only get 30gb a month

I never had an issue with data before, my plan gives me 6gb a month, that's plenty. Since the new year, however, I've been running out and I have checked online and now I only have an allowance of 30gb and have no idea why and since EE don't have a c...

Gift data

I’m overseas and trying to gift data to one of kids who are in the UK but the screen is just grey and blank doesn’t load. Is this down or am I not able to do this if I’m overseas?

Meldowie by • Visitor
  • 149 Views
  • 1 replies
  • 1 Helpful

Resolved! Data Gifting

Been trying to gift data for over a week now, when you click the option to gift, the screen turns grey and doesn’t move?

Cj1402 by • Explorer
  • 1481 Views
  • 28 replies
  • 15 Helpful

Reolink Camera

Hi ,can anyone help me with my camera issue . I have purchased a data sim with prepaid 120gb and inserted it into Reolink Camera but camera keeps saying I need to activate Sim . I’ve called help and they say it’s already activated . I’m now stumped !...

Cerihepp by • Investigator
  • 249 Views
  • 8 replies
  • 3 Helpful

Resolved! Mobile Data usage

Hello just trying to sort out which is right pleasemy Contact is from 29 th to 28 thMy Bank account is debited on 23 rd ech monthmy mobile data allowance I was told runs from 15 th to 14 th monthly could someone please tell me what date I set so I do...

madeline50 by • Established Contributor
  • 345 Views
  • 9 replies
  • 3 Helpful
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