Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 196098 Views
  • 50 replies
  • 24 Helpful

Resolved! Cancelling a data add on

HiI ran out of data last month so thought I'd get an add on for that month only. I'm looking at my bill and I've been charged this month for the add on aswell. How do I cancel this add on, I've tried on app, desktop and sent STOP UNLIMTED ADD-ON to 1...

Mozza121 by Explorer
  • 133 Views
  • 2 replies
  • 0 Helpful

Resolved! Gifted data disappearing

Every time I receive gifted data it disappears even though I haven't used that amount of data.  Seems a big con to me 

Duckgirl by Visitor
  • 124 Views
  • 1 replies
  • 0 Helpful

Your 4/5G SIM Only Broadband Performance & Experience

I’m planning to switch from Three to EE for my SIM / eSIM only home broadband in my own router, probably a business data only SIM due to the number of LAN devices.What has your experience been like?Are you getting an IPv6 address?I look forward to re...

Resolved! Problem in Portugal

I paid £16 yesterday for 7 days unlimited data to use while on holiday in Portugal. Today they are texting me to say I need to buy more data. I cannot get through to anyone and my phone only works when I’m in the hotel

EG57 by Visitor
  • 730 Views
  • 1 replies
  • 1 Helpful