Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Mobile Data/Phone Call Issues

Hopefully someone can help me, I recently got the iPhone 17 PM and every time I leave the house from Wi-Fi to mobile data it doesn’t work I need to reset the phone to get it to work, people call my and the call doesn’t come through at my end just get...

Resolved! Free samsung watch

Good morning, I have 2 phone numbers on 1 account, if I have a free samsung watch coming with unlimited watch data on 1 phone number can it be used with the other number or will I have to amend the data plans?Tia

Resolved! Where can I see my data balance?

My Data balance

Apps like Youtube and Google Maps not working unless I am on VPN or on WIFI

Someone please help. I spoke to an EE guide via the phone but they were not able to help me. For the past 3 days, when I am on my mobile network (5g), apps such as Youtube and Google Maps are not working. However, If I switch on VPN, they seem to sta...

Resolved! How Do I Gift Data to Someone on EE?

Im trying to gift data [Mod edit: Title added.]

Resolved! why do i no longer get double data as an ee / bt customer

Resolved! Issues with data on Messenger

Hi, I have also been experiencing issues with being able to use the messenger app whilst using data. I have tried this solution but it didn’t work. Have you got anything else I can try?

Mobile Data only works when using VPN

Hi everyone,Got a bit of a weird one and have been in touch with EE guides several times to no avail. My mobile data only works with apps such as maps, Spotify and YouTube when I'm having a VPN. If the VPN is off these apps don't work at all on mobil...

Resolved! Can you please remove content lock i am 61 yrs old

Esim Data Speed compared to Physical

Hello,I recently received a contract physical SIM card and conducted a speed test which showed a consistent 360mbps connection.However, a few minutes later I changed the SIM to eSIM in my phone settings and the signal strength dropped to one bar (occ...