Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 208012 Views
  • 50 replies
  • 24 Helpful

Resolved! Internet blocking

Hi @ALL users can my one tell me how I remove the block on my phone thats stopping me accessing certain sights like gambling

Danni081 by Visitor
  • 410 Views
  • 1 replies
  • 1 Helpful

Resolved! Stay Connected Data

Hi, I'm pretty new to the community, though I've been with EE for a while. So I just paid my monthly bill today, and I noticed that when I checked my balance that I was on "stay connected data" as I've apparently ran out of mine. So what's odd is I'v...

M1ke138 by Investigator
  • 592 Views
  • 4 replies
  • 1 Helpful

Resolved! Clarifications on data history and data in general

I have an unlimited data contract hat is currently beyond the original contrract term- and while looking at my options going forward, I discovered that the data history page is a little unclear on certain things:Top begin with, here's what I'm lookin...

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Faefox by Visitor
  • 372 Views
  • 1 replies
  • 0 Helpful

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

TomCann96 by Investigator
  • 35621 Views
  • 81 replies
  • 41 Helpful

Resolved! How much internet usage?!

I'm just trying to get my head around how much data my daughters phone is using currently. Data reset on the 26th of the month and today 28th 16GB has already gone, im sending her an additional 100gb a month ontop of the 20GB allowance on her contrac...

Resolved! Full reset of network settings - cant use it outside now

Hi Community, A few weeks ago, my phone decided not to connect to my car - Mercedes. So after trying everything I found a chat where resetting network setting would solve it. So it did fix it, managed to connect it to my car etc. However I cant seem ...

Resolved! Data plan change

If your data plan contract has finished but your device contract hasn't finished, can you change your data plan. 

Jim211 by Visitor
  • 327 Views
  • 1 replies
  • 2 Helpful

Resolved! Data Gifting

It says I have 120GB of data I can gift. When I go to gift it, it shows 99.5GB out of 100GB available. This is at 7am on the day my allowance resets so I have used 0GB at the time (other than what is needed to log into the EE website) This is every s...

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How long does it take for safe search changes to update?

So I recently realised that for some reason my safe search was set to moderate, when previously it was off. I've already changed it back to off, but Google still says that Safe Search is active so I cannot look up certain search terms (which makes it...

gengarde by Visitor
  • 351 Views
  • 1 replies
  • 1 Helpful