Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Is there a way to switch from 5g to 4g

Hi, im using a google pixel 6 pro and had 4g and it worked amazingly then i got upgraded to 5g and it has been unusable nothing loads, calls dont work and i can barely send texts

Resolved! S

Spend cap it keeps saying I’m over limit

Resolved! why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

Resolved! unable to access certain apps and websites when using data pay as you go

unable to access certain apps and websites when using data pay as you go

Data not working

Data not working [Mod edit: add title]

Resolved! Please remove the adult content restriction from my number.

Resolved! Data transfer to wrong phone

I need help! I have just combined my broadband and mobile to the app but i cannot see my second phone (daughters) and it has transferred her unlimited data add on, on to my phone number. I tried to link her number to my account but it said it was a...

Resolved! Restriction

Resolved! Data not working

Hello EE Support Team, My mobile data/internet is not working even though I have paid the outstanding balance on my account.Please check my account and reactivate my service as soon as possible. My phone number: [+44 7*********]Payment date: [22/01/2...

Resolved! Shared contract

Hello, I share a phone contract with my mum, I’ve recently just bought the iPhone 17 (phone only) but the phone is sim free and I didn’t realise. As I share a contract with my mum I was wondering if the sim free will still work and won’t effect my mu...