Skip to main content
Forum FAQ's

Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 185271 Views
  • 50 replies
  • 24 Helpful

Data

How can I easily reduce on line the allowance on my phone from 25GB to 10GB?

Resolved! Unable to open social media Apps and websites

Randomly my social media apps ( Facebook , Instagram) and their websites along other have stopped loading. When trying to load the website the following message appears :m.facebook.com uses an unsupported protocol. 

Ped89 by • Visitor
  • 268 Views
  • 1 replies
  • 2 Helpful

Resolved! Accessing social media content

If you're having trouble accessing social media content, ie pictures, comments or opening links etc it is probably due to the parental controls being set to  Kids under 13yrs.  Since renewing my contract I experienced this problem I phoned EE and the...

Sueirel by • Visitor
  • 223 Views
  • 1 replies
  • 1 Helpful

Youtube data usage

I have been notified by EE that I have used 8GB of my monthly data allowance only 6 days into my data cycle. My allowance is 10GB a month.I checked my app usage in settings and found that the highest user was only around 800MB. In total the app usage...

Resolved! Watch Ultra Samsung

Have got a S25 Ultra and a Watch Ultra. S25 on sim only unlimited sim which is working. Have tried to link up Watch to network via wearable menu got the can take up to 4 hours to activate this has been over a week now still saying same thing. My acco...

uzzell13 by • Explorer
  • 310 Views
  • 3 replies
  • 4 Helpful

Data/network not working

Hi, really hoping someone can help me as I’m getting so frustrated now with this issue! I have iPhone 14 5G unlimited calls, unlimited text and what was meant to be the best part… unlimited data!! HOWEVER every single time I come off any WIFI network...

mobile data

my phones battery died so I put on charge as you would, but once it had charged and I had turned it back it showed that my mobile data had been turned off and it will not show me how to turn it back on and when I went on mobile data in settings it sh...

EE DATA BURN

I’ve switched from BT to EE and increased my allowance from 30GB to 100GB per month. When I was with BT, I was a student with no job, out and about a lot, and I would typically use 25–30GB by the end of the month. That allowance was more than enough....

Hamza_27 by • Investigator
  • 309 Views
  • 9 replies
  • 2 Helpful
Top Helpful authors
More