Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 198186 Views
  • 50 replies
  • 24 Helpful

Resolved! Data Gifting

Been trying to gift data for over a week now, when you click the option to gift, the screen turns grey and doesn’t move?

Cj1402 by Explorer
  • 6216 Views
  • 38 replies
  • 17 Helpful

Resolved! i have a monthly subscription of £14

Hello,i have a monthly subscription of £14,which has been a problem for me to pay since its not on my direct debit deduction.However i went to  Kenya for holiday until June .Is it alright if you stop it from your side then i will resume when am back....

Delly4 by Visitor
  • 145 Views
  • 1 replies
  • 0 Helpful

Resolved! Unable to load webpages and apps

Evening All,For the last week I've been unable to access  webpages as well as apps not loading over mobile data. Google sites work as well as YouTube, I can receive texts and make phone calls over data but loading says Insta and FB or None Google sit...

Resolved! Data gifting now working since 11 November 25

HiSince November 25 my data gifting has not been working on the app and web site. Neither workI have called 150 multiple times and all they can do is gift the data from their end. The web just says: "We'll have it fixed soon. Sorry, we can't show thi...

jedspink by Contributor
  • 507 Views
  • 10 replies
  • 4 Helpful

Feature request - recurring data gifting feature

I've seen a few posts about this, generally archived. I have an account with >100gb each month, with my wife on it and my daughter. Each month I have to manually go and gift 33gb to them. I usually forget and they run out and I'm usually in a meeting...