Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 190317 Views
  • 50 replies
  • 24 Helpful

Esim Data Speed compared to Physical

Hello,I recently received a contract physical SIM card and conducted a speed test which showed a consistent 360mbps connection.However, a few minutes later I changed the SIM to eSIM in my phone settings and the signal strength dropped to one bar (occ...

I am currently on 5GB data, I do not use that much

I am not able to use even 5GB because there is no signal where I live and so I use WiFi calling and WiFi data. My contract is coming to an end and I am being forced to choose a contract with more data.This is a 30% increase.I am not happy - I do not ...

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Resolved! Re: Constant data disconnects on multiple devices

I am having the same dramas. It was happening with an iphone 15 pro. Constantly losing service but still showing as receiving a signal and 4/5g. I only find it has lost signal when I try to use it to call or whats app and it doesnt work until I put i...

Jeebh by Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful

Resolved! STACKED

Hello everyone,I have contract with EE sim business account. I have the plan unlimited date but I just checked the usage history and the said STACKED or expired of 100Gb if I have unlimited date so why they said 100Gb. Also sometimes even I don't hav...

Juapes15 by Visitor
  • 214 Views
  • 1 replies
  • 1 Helpful

Data

Hi, I bought a SIM card and paid £15 for a 25GB data plan, but the data isn’t working. In the app it sometimes says I have no data, and other times it shows I have 25GB  so I’m really confused. I don’t know what to do because my mobile data isn’t wor...

Experiencing Poor Reception on SIM Only Plan

I have just moved to Sim only as all the new phones look the same and not tempted to spend a ridiculous amount of money on something that looks like my phone. All of a sudden, I hardly get any internet...  There are times I don't have any signal at a...

Data add

Hi. Anyone have any idea how to change my data plan? I need more data but can’t figure out how to add it 

Sasky by Visitor
  • 249 Views
  • 1 replies
  • 3 Helpful

Resolved! Re: Live chat

HiI can't to go web sit dvsa(driving license).In Monday I went to ee store about it and he called to ee .This problem was supposed to be solved within 24 hours, but unfortunately it was not done. It was said that a section was blocked and now it has ...