Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Rollover after 1st month of contract ?

Hi today is the 1st day of second month on my sim only 50gb contract. I was expecting the remainder of last month to be added to my available data but it hasnt. Did I imagine that it would roll over? TIA Tony

Resolved! No Data???

Right... bare with me please .... I have recently joined into a contract so I could have unlimited data so I could use my hotspot to watch TV or go on the Internet on other devices... right... so that was a certain amount, I was expecting to pay that...

Resolved! 80% of data allowance used

Each month I am running out of data!I get a message to say I’ve used 80% of data allowance… I can’t work out how! I’m on WiFi most of the time (I think) and have been turning off cellular when I leave the house…. This all feels pointless to have a ph...

Resolved! Gifting

I can't gift data

Unlimited data add-on start time

I purchased the unlimited data add-on to use while I have a gap in my home internet but my add-ons page says it's "Waiting". Does this just mean the add-on will kick in once my regular monthly data allowance is used up?Thanks!

I see i am not the only one with this problem.

EE does not just make it difficult to get help. They are clearly deliberately confusing and obstructive. They deliberately mislead by directing to sources that do not deliver the promised information. When trying to talk to a human being i was told i...

Data Usage

HiI've tried to reach out to EE customer services, which directs me to their website, which directs me to here, so apologies if this question as already been asked and answered. I wanted to know an average of my data usage over the last 12 months. Th...

Resolved! I need to talk to a Human

I have been trying to call EE all day but just get tossed around the website. How do I get to talk to someone please.

Resolved! EE

How do change my data plan , it’s run out but my mobile still has 1 year left I took the phone over 36 months but my data plan was only 24 I don’t want to keep paying for the data plan as there is cheaper plans available

Resolved! Poor bandwidth on travel eSIM

Dear all, I’m spending a few days in Scotland and bought an unlimited 14 day eSIM to be online. The performance is usually really really poor, which could be due to network coverage issues but I think it isn’t as I’ve made a few observations. Last ni...