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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 180884 Views
  • 50 replies
  • 24 Helpful

Resolved! Payment

The first charge is coming with a £50 deposit, this was not in the contract, I need to understand why this is because it will be charged tomorrow, and I will not pay.

mobile data

Hi I’ve recently transferred from Sky to EE. I had my old phone number transferred over today, I then powered my Iphone 15 off and then back on again and since then my unlimited data will not work regardless if I have full bars of service . Before I ...

Resolved! Data sim 4G or 5G

I recently got a data sim. I need to purchase the correct device for it but I cannot remember if it was 4G or 5G? 

Resolved! Galaxy Watch Ultra

I am getting the new Galaxy Watch Ultra next week. Can I add it to my existing sim plan?Thank you!

Resolved! Mobile data

I’ve paid my bills on my phone and my data is still not working any one no why it’s not connecting 

Friel by • Visitor
  • 271 Views
  • 2 replies
  • 3 Helpful

Zero’d out my data

Paid for unlimited data, one week later account says I have zero gb left. Tried to call and the call drops. This is ridiculous. Im on vaca and need my data!

Ungers6 by • Visitor
  • 208 Views
  • 1 replies
  • 1 Helpful

Resolved! Full Works Unlimited Sim Only

Find it very misleading to state "no charge Eu Roaming" and then find there's a 50gb FUP?Annoyingly, very nearly fell for this at £29 pcm, which is very good value. But, not as inferred in the advertising banner.

The speed does not comply with the contract.

Hello! I have encountered a problem. I have a contract for unlimited internet with a maximum speed of 100 Mbps. However, for some reason it used to be fine with 100 Mbps, and now it is only 10 Mbps. Please help me solve this problem. Thank you!

Stas0n4ik by • Contributor
  • 236 Views
  • 2 replies
  • 0 Helpful
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