no data

Helen2707 · ‎31-08-2026

My partner and our son are on holiday and both seem to have run out of data even though we all have unlimited data. Can someone explain why this is.

Schockwave · ‎31-08-2026

Hello @Helen2707 ,

Welcome to the community,

You only have up to 50gig on mobile contract and I believe it is 25 Gig on pay as you go to use abroad, not unlimited, that is for the UK.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

XRaySpeX · ‎31-08-2026

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎31-08-2026

Hello @Helen2707 ,

Welcome to the community,

You only have up to 50gig on mobile contract and I believe it is 25 Gig on pay as you go to use abroad, not unlimited, that is for the UK.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.