My lingusa.com website blockage

Ogban · ‎19-08-2026

Hello EE Community,

EE is blocking this language-learning website, https://lingusa.com, and its subdomains are also inaccessible on the EE network but work correctly on other networks.

When visiting the website through EE, users are redirected to EE’s Content Lock page at `/bills-payments/mobile/anonymous-content-lock`, which then displays a 404 error.

The websites do not contain adult, harmful, or restricted content. Could the EE Support or Content Lock team please review the classification and remove the block on the domain and it's subdomains??

Thank you.

XRaySpeX · ‎20-08-2026

@Ogban : This public user discussion forum has no reviewing power of the classification of your site. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎20-08-2026

Hi @Ogban

Welcome to the community.

I can see you've had advice from @XRaySpeX to get this reported, I've also asked our categorisation team to take a look at this for you. This can take time to be investigated but once the the team come back to me I will let you know.

Leanne.

Plymouthbloke1 · ‎20-08-2026

Hi,

That website is resolving ok for me on 5G so can only assume the issue is resolved?

Schockwave · ‎20-08-2026

@Ogban , it works for me on Broadband, so suspect it has been resolved, not sure why there was a problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

XRaySpeX · ‎20-08-2026

@Schockwave : Isn't OP's issue with mobile network & Content Lock?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎21-08-2026

@XRaySpeX , you are right it does not work on mobile network with VPN on, once I switch VPN off, it works and I do not have content lock on.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

Plymouthbloke1 · ‎25-08-2026

So if it doesn’t work on a VPN then it’s an issue with them and there’s not a lot EE can do.

Ali_A · ‎26-08-2026

Hi @Ogban

Just an update with this. This has now been fully investigated by our suppliers and https://lingusa.com already correctly categorised as "Language Learning Technology – Other” respectively and we have checked the website is not blocked under EE ISP and loads up fine. The website has been whitelisted.

To set some context, the categorisation of websites for EE Parental Controls is conducted by our expert 3rd party supplier and EE is not involved in this process. We understand that from time to time, sites can be miscategorised so will forward your request onto our 3rd party supplier for further investigation if needed.

Can you please re-check and let us know how you get on?

Thanks

Ali

Schockwave · ‎27-08-2026

@Ali_A , just tried it on mobile network with VPN and it is now working, so should be for everyone else.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.