Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 204285 Views
  • 50 replies
  • 24 Helpful

Resolved! Not able to access betting app unless on Wi-FI

Why not able to access my betting apps unless on WiFi!!! Pay for a service every month with a contract of data, madness to be honest, now trying get onto the EE app and there also a problem supposedly  can’t speak to customer service due to working h...

Mobile data

Why is my internet only working when I’m connected to my Wi-Fi. if I’m not at home and try to access the internet it doesn’t work . I have an unlimited everything package on contract with no parental locks and I can’t even access instagram let alone ...

Can't authenticate on hotspot

Hi, I can connect to a ee hotspot and authenticate done with my mobile. However, when I connect with my laptop, I can't load the authentication page in my browser to login. The network info page in Windows shows that I'm connected and has eg dns addr...

Bowl4 by Investigator
  • 2919 Views
  • 10 replies
  • 0 Helpful

Resolved! Data

Want to know my data usage

Data roaming

Why is it I can’t use data in the uk at the moment I am having to keep connecting to local WiFi?

mobile data issues

I’m using my mobile data and I’m not on a vpn yet my phone is saying i can’t access websites such as bbc iplayer because it’s saying im not in the uk. I’ve also checked my phones ips address and it’s set as the uk. Ive also recently moved house which...

milly29 by Visitor
  • 814 Views
  • 4 replies
  • 1 Helpful

Connection issues

Hello my name is Devante and I have an issue regarding connecting issues for example logging into my job journal from UC I have waited for a text for a long time and now I can’t gain access  Any help please 

Deva1 by Visitor
  • 296 Views
  • 1 replies
  • 1 Helpful

Resolved! Watch mobile plan connecting issues

Every time I try to set up a mobile data plan for the galaxy8 classic LTE on my pixel 10 pro XL, I keep getting the message: EE doesn’t offer any mobile plans for watches

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Hash1952 by Explorer
  • 673 Views
  • 3 replies
  • 1 Helpful