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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132429 Views
  • 49 replies
  • 20 Helpful

Mobile router

So, I've just had delivered a new EE mobile router 5G +sim £35 a month, the download speed is Atrocious, barely half a maps.My phone is better on 4G, trying to watch movies on a tablet is a joke.Why such a poor speed? Any answers please.

Roaming data fair use policy - March 2024

HiI’ve just come from a conversation with someone at EE upgrades and he told me that there is not now a fair use policy on roam abroad data and that I can use my full allowance when I travel!Is this true and how on earth can I find out for sure?! .. ...

Loopy65 by • Established Contributor
  • 205 Views
  • 2 replies
  • 0 Helpful

data gifting failure again

I am unable to gift data to another family member with a number on our family account. System states the intended recipient's number has unlimited data. Not the first time this has happened. Customer services 150 not answering calls.

Morocco

My daughter has gone to Morocco. Can I remotely grant, or buy, data for her?  I’m on a monthly contact with 3 of my children. 

Incredible slow

I have 5gb plan and there is 150gb data. The mobile internet speed incredible slow since 2024. Could explain why that happen?

Gift data

Hi,I have two unlimited plans and two with data limits. When I try to transfer data from the unlimited plans to those with limits, an error pops up saying it failed, but when I transfer between those with limits, I can do so without any problems.

Radlog by • Investigator
  • 169 Views
  • 7 replies
  • 0 Helpful

data roaming in europe

Ok so annoyed isnt the word ! i was persuaded to stay on an iphone and have had an iphone since iphone 4..  since getting the damn thing its been problem after problem and hey presto it doesnt fail to fk me up yet again ... i travel to Europe frequen...

Resolved! Data gifting

I'm struggling to gift data to my second line, its pay as you go. my other is essentials pay monthly, I can't find anywhere on the app to gift data, there is no option can anyone help thank-you !!!!

4G camera sim card

I have a 4G camera with an EE sim card in it. How can I check what data is left

JR1956 by • Investigator
  • 439 Views
  • 6 replies
  • 1 Helpful
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