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Mobile data

Ian1969lfc
Investigator
Investigator

‎03-08-2026 09:27 AM

I have data usage but won’t let me use it

0 Helpful
9 REPLIES 9
Ian1969lfc
Investigator
Investigator

‎03-08-2026 09:22 AM

Have data usage on my phone but let me use it.

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎03-08-2026 09:39 AM

@Ian1969lfc  Is cellular data enabled for the apps you’re trying to use ?  Are you in the UK ? What apps are you trying to use ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Ian1969lfc
Investigator
Investigator
In response to Chris_B

‎03-08-2026 10:40 AM

Won’t let me use in the uk or outside for any app 

0 Helpful
Rach_H
EE Community Support Team
In response to Ian1969lfc

‎03-08-2026 11:41 AM

Hi @Ian1969lfc,

Welcome to the Community!

Have you been able to use data before now? Are you able to use calls and texts without any issues?

Rach

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Ian1969lfc

‎03-08-2026 12:05 PM

@Ian1969lfc , inclusive data usage is for the UK, you would have to pay for outside the UK by adding credit.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Ian1969lfc
Investigator
Investigator
In response to Rach_H

‎03-08-2026 12:11 PM

Had data with no problems using it calls and texts fine

0 Helpful
Rach_H
EE Community Support Team
In response to Ian1969lfc

‎03-08-2026 12:12 PM

What is happening when you try and connect to the internet in the UK @Ian1969lfc?

Rach

0 Helpful
Ian1969lfc
Investigator
Investigator
In response to Rach_H

‎03-08-2026 12:21 PM

All fine 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-08-2026 12:31 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful