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BT & EE double Data

AndyRoberts108
Investigator
Investigator

‎29-07-2026 10:29 AM

Hi, I am a BT & EE customer and have always had the double data option for the 4 mobile no's I have on my EE account. I have just re-contracted the mobiles and have noted that I only now have the double data  available on two of the four numbers. why?

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1 REPLY 1
Alex_H
EE Community Support Team

‎29-07-2026 03:27 PM

Hi @AndyRoberts108,

Welcome to the EE Community

We do still run the double data offer for BT broadband and EE mobile customers, are all the plans you signed up to the same plans or different ones? As retention or time limited offer plans are not compatible with the double data so if the plans are different ones that could potentially explain it.

You can text DOUBLE DATA to 150 from the phones without the add-on  and it will add it back on for you if the plan is eligible and it has been removed in error.

 

Alex

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