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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132429 Views
  • 49 replies
  • 20 Helpful

Resolved! Double Data Message

Hello,I've had a message from 1122 to say I can get double data as I'm also a BT broadband member. It says if I reply with the word DOUBLE it will be added. When I replied to the message it then says it'll charge me to send. Is this just a standard n...

MrsC16 by • Investigator
  • 10139 Views
  • 28 replies
  • 2 Helpful

Resolved! gifting

Gave my husband 10gb but he has not received it can someone please help

Tony2016 by • Explorer
  • 110 Views
  • 3 replies
  • 0 Helpful

New SIM with package, no internet after 2 days

I came to the UK on 16th Nov and bought a SIM card from EE in one of those vending machines inside Heathrow. The deal was 25gbp for 30GB for 30 days. I inserted the SIM and after a moment everything was fine and I was using mobile data. After a coupl...

My data

Hi does anybody no where I can find my average use of data on my account please? It’s unlimited so that’s all it says I just wanted to see what iv been using per month? 

Resolved! Abroad

Daughter is  going to South Africa what package or add does she need  please ?

Resolved! Italy travel

I'm travelling to Italy in a month or so. I joined EE this year so I'm not sure how European roaming works. I've read something about £2-3 a day but how much data does this give - enough for usual internet usage, WhatsApp phone calls as well as Googl...

Travel data pass

My son is in Dubai his data pass should have been activated but after calling EE wasn’t so has been updated while he is away .he can still not connect to a network he has tried manually but nothing works .does it take24 hours  to work or should it be...

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