Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 184024 Views
  • 50 replies
  • 24 Helpful

Zero’d out my data

Paid for unlimited data, one week later account says I have zero gb left. Tried to call and the call drops. This is ridiculous. Im on vaca and need my data!

Ungers6 by Visitor
  • 267 Views
  • 1 replies
  • 1 Helpful

Resolved! Full Works Unlimited Sim Only

Find it very misleading to state "no charge Eu Roaming" and then find there's a 50gb FUP?Annoyingly, very nearly fell for this at £29 pcm, which is very good value. But, not as inferred in the advertising banner.

The speed does not comply with the contract.

Hello! I have encountered a problem. I have a contract for unlimited internet with a maximum speed of 100 Mbps. However, for some reason it used to be fine with 100 Mbps, and now it is only 10 Mbps. Please help me solve this problem. Thank you!

Stas0n4ik by Contributor
  • 289 Views
  • 2 replies
  • 0 Helpful

Resolved! How to check data plan is 5g compatible?

I'm currently on a SIM only contract that I'm very happy with, but my phone is quite old now and I was planning on buying a Google pixel (maybe 9a). I'm running under the assumption that I can simply put my SIM into the new phone and bing bang boom, ...

Babsiee by Explorer
  • 480 Views
  • 6 replies
  • 6 Helpful

Resolved! Watch data on no frills unlimited

Hi all, I have a no frills unlimited plan, but I got a free samsung watch 7 with it, how can I add the watch data add on? I dont think it comes with the no frills plan, but I cant find a way to add it on.Any ideas?

Unable to play certain apps/games without a VPN

HiRecently I noticed a problem with certain apps being unable to login/load completely. I contacted the companies in question and there wasn’t any issues.I even tried logging in using WiFi and it worked and also tried logging in on different devices ...

dfcmp by Visitor
  • 288 Views
  • 1 replies
  • 1 Helpful

Usage texts

Myself and my family are new to EE, joined 2 months ago. I have 5 sims on my account, all are unlimited data, text and calls. Spend cap is set at £0 on all of them. We all keep getting texts saying "Hi from EE. Your phone usage is higher than usual. ...

43gb used up in 3 hours?

    So, I just moved into a new house and we don’t have any wifi so it’s been a big struggle with managing data, etc. This morning at 12:30am, my data ran out so I bought a brand new pack which redeemed and gave me my usually 43.5GB (see photos attac...

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