Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Double data

I’ve just been sent a text saying that I’ve qualified for double data from text number 1122. Is this an authentic number from EE or is it a scam?

Replacement handset only allows for 2g Edge data network, so no longer see 4g/5g

Galaxy S23 - I bought a replacement handset and having put in my existing sim card, it attached to EE network but only offers 2g as the data provider, I no longer get 4g/5g data.swapped sim card back in to older handset and all works fine.tried sugge...

Resolved! Upgrading contract woes.

I have 5 mobiles for the family through EE. Unlimited data and calls. It was under the rolling contract EE One NF SIM UL. We had no problems.I have upgraded the contract because we were out of contract under the same unlimted data/cals and we have al...

Resolved! Content filtering

Hi,I have a number of websites (too many to list here) which are being content filtered by EE's system. Who do I need to speak to? Again, I have too many domains to list here.Thanks

Phone signal keeps flicking between Edge and 5G - ive tried resetting

My phone keeps flicking between edge and 5g any ideas? Ive tried resetting, airplane mode and resetting networks to factory but nothing working. Ive checked coverage map and all seems fine too.

Resolved! Not able to access betting app unless on Wi-FI

Why not able to access my betting apps unless on WiFi!!! Pay for a service every month with a contract of data, madness to be honest, now trying get onto the EE app and there also a problem supposedly can’t speak to customer service due to working h...

Mobile data

Why is my internet only working when I’m connected to my Wi-Fi. if I’m not at home and try to access the internet it doesn’t work . I have an unlimited everything package on contract with no parental locks and I can’t even access instagram let alone ...

Can't authenticate on hotspot

Hi, I can connect to a ee hotspot and authenticate done with my mobile. However, when I connect with my laptop, I can't load the authentication page in my browser to login. The network info page in Windows shows that I'm connected and has eg dns addr...

Resolved! Data

Want to know my data usage

Data roaming

Why is it I can’t use data in the uk at the moment I am having to keep connecting to local WiFi?