Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

What’s this mean eeuk6054

What have I used data on with this code

Resolved! Declining Signal Strength Lake District

Postcode LA22. Data download speed early morning is 50 mps. Over the course of the day it declines until it is 250kps early evening and unusable. Seems to be a repeating issue. Can anyone help?

Issues with internet

Can’t get internet only one bar

Resolved! Mobile data problems

Hello. I am having trouble using an app called Untappd. I can use it without problems on Wi-Fi, but I’m unable to use the app with mobile data. I have tried restarting my phone and reinstalling the app but without success. All other apps on my phone ...

Resolved! Unable to connect to VPN (Global Protect) via mobile hotspot - it used to work

Hello,I need to connect to a VPN (Global Protect) on my laptop to connect to my work documents. A few months ago, I used to be able to use mobile hotspot on my phone and it would work fine. However, the VPN no longer connects - the internet continues...

Visited Norfolk beach yesterday

Visited a Norfolk beach yesterday, noticed I had dual times. current time and uk time on phone. Then received a msg saying EE couldn't provide data roaming in this country! Msg said calls would be charged at £3.35 per minute. Glad I didn't call anyo...

mobile data issues

I’m using my mobile data and I’m not on a vpn yet my phone is saying i can’t access websites such as bbc iplayer because it’s saying im not in the uk. I’ve also checked my phones ips address and it’s set as the uk. Ive also recently moved house which...

Data

How can I easily reduce on line the allowance on my phone from 25GB to 10GB?

Resolved! Unable to open social media Apps and websites

Randomly my social media apps ( Facebook , Instagram) and their websites along other have stopped loading. When trying to load the website the following message appears :m.facebook.com uses an unsupported protocol.

Resolved! Accessing social media content

If you're having trouble accessing social media content, ie pictures, comments or opening links etc it is probably due to the parental controls being set to Kids under 13yrs. Since renewing my contract I experienced this problem I phoned EE and the...