Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Upgrading contract woes.

I have 5 mobiles for the family through EE. Unlimited data and calls. It was under the rolling contract EE One NF SIM UL. We had no problems.I have upgraded the contract because we were out of contract under the same unlimted data/cals and we have al...

Resolved! Content filtering

Hi,I have a number of websites (too many to list here) which are being content filtered by EE's system. Who do I need to speak to? Again, I have too many domains to list here.Thanks

Phone signal keeps flicking between Edge and 5G - ive tried resetting

My phone keeps flicking between edge and 5g any ideas? Ive tried resetting, airplane mode and resetting networks to factory but nothing working. Ive checked coverage map and all seems fine too.

Resolved! Not able to access betting app unless on Wi-FI

Why not able to access my betting apps unless on WiFi!!! Pay for a service every month with a contract of data, madness to be honest, now trying get onto the EE app and there also a problem supposedly can’t speak to customer service due to working h...

Mobile data

Why is my internet only working when I’m connected to my Wi-Fi. if I’m not at home and try to access the internet it doesn’t work . I have an unlimited everything package on contract with no parental locks and I can’t even access instagram let alone ...

Can't authenticate on hotspot

Hi, I can connect to a ee hotspot and authenticate done with my mobile. However, when I connect with my laptop, I can't load the authentication page in my browser to login. The network info page in Windows shows that I'm connected and has eg dns addr...

Resolved! Data

Want to know my data usage

Data roaming

Why is it I can’t use data in the uk at the moment I am having to keep connecting to local WiFi?

mobile data issues

I’m using my mobile data and I’m not on a vpn yet my phone is saying i can’t access websites such as bbc iplayer because it’s saying im not in the uk. I’ve also checked my phones ips address and it’s set as the uk. Ive also recently moved house which...

Resolved! Data only plan - eSIM agreed - now see SIM card delivery

Why is it when an eSIM has been agreed and urgency to access plan is made clear that I now find out I have to await delivery of an physical SIM card 臘‍?