Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Unsupported Protocol

Hi all,Just moved to EE from BT Mobile. I use one site a lot, which the Camra site (Camra.org.uk and whatpub.com) to score my real ales and check out nearby pubs. All of a sudden, when fine under BT, it is blocked with EE due to this unsupported prot...

Resolved! How can I find out how much mobile data usage ive used over the last 12 months

I cannot see how much data I use each month as my contract is unlimited. I need to find out how much I use so I can look at future costs. Thanks for any advice you can give me.

Resolved! EE App - Data usage

Hi all,I just wanted to ask a quick question regarding the EE app.Although I have unlimited data, I received a warning notification as I have data usage alerts enabled. It appears that the EE app has used around 1.7 GB of data, despite me never using...

Resolved! Data

Can u gift data to someone who is not on your account?

Resolved! Tombola

Hi, I have a pay as you go phone but tombola won’t let me go on the site unless it’s connected to WiFi I have checked all the settings now it says it’s down to the network provider it used to let me do it off of my data but now it won’tany help would...

Resolved! Safe search

Can I have safe search took of my 4g

Resolved! Gifting data

Is it possible for me to gift some of my data allowance to my wife, who is on a BT mobile plan? The EE website help pages have "Find out more about data gifting" and "New to data gifting? Watch our video" - but there are no links for these items!

Resolved! Hotspot to IPad not working

I have an iPhone and an iPad and my iPad can’t connect to my phones hotpost and I’m convinced this is to do with EE. I can connect my laptop to my IPhone, it’s just the iPad I can’t. I have used a travel sim in my iPhone before and then I could conne...

Resolved! Can't send data to new tablet

So got a new honor tablet today with a SIM card. Got told there is no data on the sim plan but I'm ok as I can data gift well I can't. I don't even see the new mobile number on my account just get a message no products I can gift to.Is this just beca...

Resolved! HELP

My Data has suddenly stopped working. My phone can still make calls. I'm a business customer and their customer service lines are closed. Is there any live chat functions?