Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 213152 Views
  • 50 replies
  • 24 Helpful

Resolved! Upgraded sim and data add on

I’ve just purchased a 20GB data repeat add on as we have just moved house and have no WiFi for a while. I then realised I was overdue an upgrade and it was far cheaper to upgrade to unlimited than pay the £30 add on. how do I cancel the add on? Or wi...

Kaitynel by • Visitor
  • 542 Views
  • 2 replies
  • 0 Helpful

Resolved! Text offering me double data

Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is the text message legitimate? Or is it a scam? Thanks  

Resolved! BT & EE Double Data Question

So I have just received a double data offer on my 1 year sim only contract for being with both BT and EE. What I need clarification on is whether this offer is just a one off thing (IE: My data will be doubled for this month and then back to normal n...

j1yan by • Investigator
  • 606 Views
  • 1 replies
  • 1 Helpful

Resolved! Technical

Does anyone know how to get rid of this please so I can access it again thank you. The website https://www.betfred.com/ could not be loaded due to an SSL certificate or encryption cipher mismatch (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH).

misslhq by • Visitor
  • 725 Views
  • 1 replies
  • 2 Helpful

Resolved! Full Works Unlimited Sim Only

Find it very misleading to state "no charge Eu Roaming" and then find there's a 50gb FUP?Annoyingly, very nearly fell for this at £29 pcm, which is very good value. But, not as inferred in the advertising banner.

Resolved! Internet blocking

Hi @ALL users can my one tell me how I remove the block on my phone thats stopping me accessing certain sights like gambling

Danni081 by • Visitor
  • 531 Views
  • 1 replies
  • 1 Helpful

Resolved! Stay Connected Data

Hi, I'm pretty new to the community, though I've been with EE for a while. So I just paid my monthly bill today, and I noticed that when I checked my balance that I was on "stay connected data" as I've apparently ran out of mine. So what's odd is I'v...

M1ke138 by • Investigator
  • 893 Views
  • 4 replies
  • 1 Helpful

Resolved! Clarifications on data history and data in general

I have an unlimited data contract hat is currently beyond the original contrract term- and while looking at my options going forward, I discovered that the data history page is a little unclear on certain things:Top begin with, here's what I'm lookin...

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Faefox by • Visitor
  • 542 Views
  • 1 replies
  • 0 Helpful

Resolved! How much internet usage?!

I'm just trying to get my head around how much data my daughters phone is using currently. Data reset on the 26th of the month and today 28th 16GB has already gone, im sending her an additional 100gb a month ontop of the 20GB allowance on her contrac...