Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
I've just received a new Sim on the All rounder plan which is supposed to be uncapped data speed. However download speeds are being capped at 100mbps so far in the first 24 hours of use. Its definitely capped - as I have 2 other EE sims that are del...
Today, and previously, I receive a message stating that I have used all my data, yet when I log in to EE, it shows that I have plenty left. This has been happening quite regularly for the past 2 months or more. These two screengrabs were taken this...
Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is the text message legitimate? Or is it a scam? Thanks
Hi, I recently understood that my current SIM card does not have to 5G. I mean wherever I go in London I can't reach a 5G connectivity. How can I change safely my card with EE to have it ?
I cannot see how much data I use each month as my contract is unlimited. I need to find out how much I use so I can look at future costs. Thanks for any advice you can give me.
does anybody know why my data is on and i have 49Gb left but its not working on snapchat tiktok or insta and whatsapp? its annoying me as i can use safari , get notifications but nothings sending sort it outthanks
I have 20GB available from 4 June and have been charged £10 monthly fee but I have been unable to connect to the internet whilst out. Is there a reason for this?
At home in UK we have security cameras. When in the UK I cannot stream video cameras over the EE mobile data network, while it works fine when connected to wi-fi. However, when abroad such as now while on holiday in Sardinia I have no problem streami...
Something strange happened overnight. I got a text from EE at 2:19am telling me I'd used 80% of my data. Then at 3:23am, all my data is gone. All this while I'm asleep in bed.I have an iPhone with OS fully up to date. WiFi is available for any backgr...
hi my name is danielle ********* and I need more mobile data [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
