Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 181134 Views
  • 50 replies
  • 24 Helpful

Resolved! I need to talk to a Human

I have been trying to call EE all day but just get tossed around the website. How do I get to talk to someone please. 

Resolved! Internet

How do I see when I sent data to my boyfriend 

Sophstar_25 by Established Contributor
  • 410 Views
  • 1 replies
  • 2 Helpful

Resolved! Are my speeds being capped or reduced for some reason?

In recent months, I've noticed that my EE speeds are being capped or inexplicably reduced. I suspected this was the case because I've never gotten a speed test to go over 150-200 Mbps for months. It's hardly unusable, but still somewhat annoying, con...

Resolved! Data usage alert when I'm on unlimited

Hi guys,I received a data usage alert saying some services will become unavailable,but I'm on unlimited plan and signal has completely disappeared and can only use WiFi. Regards Mark

Mobile data signal

I'm told by EE that indoor coverage in my area is "good".  I think this means that my signal strength should be in the range: -80 to -89 dBm.  Reality is that the very best I can achieve is -100dBm and usually the signal is in the range -110dBm to -1...

Marktewk by Investigator
  • 566 Views
  • 4 replies
  • 1 Helpful

Resolved! Data gifting not working

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why...

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8388ehdan by Explorer
  • 10905 Views
  • 71 replies
  • 41 Helpful