Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 213926 Views
  • 50 replies
  • 24 Helpful

Resolved! Clarifications on data history and data in general

I have an unlimited data contract hat is currently beyond the original contrract term- and while looking at my options going forward, I discovered that the data history page is a little unclear on certain things:Top begin with, here's what I'm lookin...

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Faefox by • Visitor
  • 571 Views
  • 1 replies
  • 0 Helpful

Resolved! How much internet usage?!

I'm just trying to get my head around how much data my daughters phone is using currently. Data reset on the 26th of the month and today 28th 16GB has already gone, im sending her an additional 100gb a month ontop of the 20GB allowance on her contrac...

Resolved! Full reset of network settings - cant use it outside now

Hi Community, A few weeks ago, my phone decided not to connect to my car - Mercedes. So after trying everything I found a chat where resetting network setting would solve it. So it did fix it, managed to connect it to my car etc. However I cant seem ...

Resolved! Data plan change

If your data plan contract has finished but your device contract hasn't finished, can you change your data plan. 

Jim211 by • Visitor
  • 526 Views
  • 1 replies
  • 2 Helpful

Resolved! Data Gifting

It says I have 120GB of data I can gift. When I go to gift it, it shows 99.5GB out of 100GB available. This is at 7am on the day my allowance resets so I have used 0GB at the time (other than what is needed to log into the EE website) This is every s...

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How long does it take for safe search changes to update?

So I recently realised that for some reason my safe search was set to moderate, when previously it was off. I've already changed it back to off, but Google still says that Safe Search is active so I cannot look up certain search terms (which makes it...

gengarde by • Visitor
  • 645 Views
  • 1 replies
  • 1 Helpful

Resolved! Mobile phone internet speed buffering /slow????

Hi I’m getting really annoyed with my phone signal internet buffering does anyone know what’s going on?im in the same place my signal has always been good night on every where but recently it’s happening all the time . im on unlimited date full speed...

Antos by • Visitor
  • 495 Views
  • 1 replies
  • 4 Helpful

Resolved! website blocked parental control

Hi,I’m looking for help with a network-level issue.My business website https://mothernaturewellness.co.uk is currently being blocked on EE when parental controls are enabled.This is NOT a device or account issue — it appears to be a classification pr...

Twoboo by • Visitor
  • 893 Views
  • 1 replies
  • 2 Helpful