Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Gifted Data Speed Query

Can anyone please advise - I have an allowance of 100gb data which I share with 2 family members whose lines are on my account. The two family members only have about 1.5gb of data and rely on me to share mine every month. I have just checked to se...

Resolved! 2nd Sim for Maxview Roam

I have just bought a caravan fitted with a 4G Maxview Roam. I would like to fit a 2nd Sim that calls off from the data allowance in my existing contract. 'Gifting' to a PAYG sim goes someway to achieve this but has the disadvantage that the 'gift' ne...

Resolved! Double Data not added

On the 21th April EE texted me because you are with BT & EE you can now get double data text double back to us. I did they messaged me back the same day we will get this done for you and get back to you. Well it’s now 14th of May and no double data y...

Resolved! how do I find out how much data I use on average over last few months?

I want to move to a new contract, but would like to know my typical data usage, so I can ensure I purchase the correct amount of data for my needs. I was hoping I'd be able to find it on the website (which is extremely unhelpful and appears to be all...

Upgrade to I Phone 16 no mobile data

Just upgraded to Iphone 16, put my sim in from old iphone as told to do so. Have wifi at home but no mobile data even when switched on. Tried switching on and off and putting into airplane mode & knocking off

Resolved! Re: Add on data

I want just 1or2£ data bundle for just tomorrow

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

Resolved! MOBILE DATA ERROR

PAYG PHONE, IPHONE 5S, VERSION 12.5.7 SHOWING NO SERVICE, CANT MAKE OR RECEIVE CALLS OR EVEN TEXTXAND GET THIS ERROR MESSAGEmobile data upload failed, your iphone cannot make and receive calls or access mobile data until it has been updatedWON.T UPD...

Resolved! Getting the internet on PAYG

I’m not really a mobile phone user, but I bought one recently for emergencies. I just use pay as you go and top up every now and then. I thought I’d be able to use the internet when I’m out and about (not via my home wi-fi), but I can’t. Is that r...

Speed test

Hi I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are ...