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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132891 Views
  • 49 replies
  • 20 Helpful

Mobie data

Recently my phone has been extremely laggy on wifi and my data will not work outside the house I’ve reset the wifi router several times and even when I have good signal my data will not work I just wanted to know if this had happened to anyone else a...

Drewt08 by • Explorer
  • 364 Views
  • 6 replies
  • 3 Helpful

Data charges when in Cape Verde

We are in Cape Verde and my husband and I got a text from EE to see if we wanted a data add on. We both agreed to paying £32.64 for 22mb for 7 days. However within minutes we also received a text that said we had used 80% of our roaming add on. How c...

Living Abroad and gifting data home top UK

In the next 3 months I'm going to have to relocate to Europe (in the EU for sure) for work for a few years. My plan is to upgrade my SIM so I can use it around Europe, included in my plan.I have another 3 SIM only deals connected to my current plan, ...

Ryan_25 by • Explorer
  • 169 Views
  • 3 replies
  • 1 Helpful

Data Allowance

My data allowance renews on the 26th of every month, meaning it renewed on the 26th of this month, 3 days ago. However to my surprise I have received a text reporting that 80% of my data has been used which is odd as I use Wi-Fi at work and sometimes...

simzchaps by • Investigator
  • 177 Views
  • 8 replies
  • 1 Helpful

Data Allowance

My new allowance starts on the 29th of every month but I’ve had a text and website account has confirmed to say I’ve used 100% of my allowance for the month but not sure how as I’ve been on WiFi at home and it’s the first day of my new allowance?

Can't gift data

Every month I gift data to my wife through he app, this month the app is generating an error (i have restarted etc) and i get a similar error through the desktop, saying it wil be fixed soon. This has been happening for a week - is this a generic iss...

Pitselah by • Explorer
  • 1710 Views
  • 7 replies
  • 0 Helpful

data gifting

For the last few days I can't gift data since the website and app update on teh 27th . When will this be fixed please?Colin

支付

I have ordered PAYG and I plan to go to France, what can I do so that I can also use the data in France

LouisLIU by • Visitor
  • 117 Views
  • 1 replies
  • 0 Helpful

Data gifting

Does anyone know why the data gifting isn't working on app or the website 

chrisy79 by • Investigator
  • 141 Views
  • 1 replies
  • 0 Helpful
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