Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Accessing social media content

If you're having trouble accessing social media content, ie pictures, comments or opening links etc it is probably due to the parental controls being set to Kids under 13yrs. Since renewing my contract I experienced this problem I phoned EE and the...

Youtube data usage

I have been notified by EE that I have used 8GB of my monthly data allowance only 6 days into my data cycle. My allowance is 10GB a month.I checked my app usage in settings and found that the highest user was only around 800MB. In total the app usage...

Resolved! Watch Ultra Samsung

Have got a S25 Ultra and a Watch Ultra. S25 on sim only unlimited sim which is working. Have tried to link up Watch to network via wearable menu got the can take up to 4 hours to activate this has been over a week now still saying same thing. My acco...

Resolved! trying to find someone i can talk to

Data/network not working

Hi, really hoping someone can help me as I’m getting so frustrated now with this issue! I have iPhone 14 5G unlimited calls, unlimited text and what was meant to be the best part… unlimited data!! HOWEVER every single time I come off any WIFI network...

mobile data

my phones battery died so I put on charge as you would, but once it had charged and I had turned it back it showed that my mobile data had been turned off and it will not show me how to turn it back on and when I went on mobile data in settings it sh...

EE DATA BURN

I’ve switched from BT to EE and increased my allowance from 30GB to 100GB per month. When I was with BT, I was a student with no job, out and about a lot, and I would typically use 25–30GB by the end of the month. That allowance was more than enough....

Resolved! Gift data

Data signal suddenly really weak

Hello. I am at my wit’s end here… For the past week and a half my data signal has been showing 1 bar, maximum 2 every single day. I have unlimited 4G data and have never had an issue with this before unless I go out to the countryside. I have been in...

prepaid data sim card for motorhome

Hi. Bought this EE data card for my motorhome for on the go internet to be used in the router in the van. 120GB for £50 (12 months max) I have used this previously and could view the usage on my account. EE have now changed the website and doesnt mat...