Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Unusual traffic message when using Google.

Hi, apologies if this has been asked before. I can’t use Google while connected to WiFi. It blocks the search and then gives message that unusual traffic that goes against Google terms and conditions?? It’s been nearly a week now! How do I stop it h...

Resolved! Need more mobile data

Contact without phone

Read moreRead moreNeed to upgrade to unlimited data for caravan but no option on app to switch from prepayment to sim only Need to upgrade to unlimited data for caravan but no option on app to switch from prepayment to sim only

Mobile data

Good morning EE,I just moved my phone no with EE and I keep calling the customer service because I have issue using my mobile data outside, WhatsApp is not working as before, I can not send voice messages, or pictures and receive them. Another app is...

Unaccetable 4g Speeds

Used to get 20/30 Mb download speed, but recenetly cant even get past 1/2 Mb. Have multple screenshots of speed tests and have spoke to EE. Get a text every day saying its been fixed but problem still remains.Completly unacceptable as cant even open ...

Restrictions

After several conversations today with EE and not getting anywhere, I asked to find out when my contract was up for renewal. I’d like to know why you have restricted my mbps speed to less than 10?! I’m miles away working and now cannot even have a c...

Not being traffic managed, despite going over 600GB on my unlimited data plan?

Hi there,I have a mobile 5G unlimited data/max speeds plan for my phone. I use this as a hotspot to my PC/PS5 to download games etc. as it's much faster than my fixed line broadband connection in my home.I used up the 600GB cap (I know it's 'unlimite...

Resolved! Mobile phone data does not work

I cannot use my data. My Internet only works when I’m connected to Wi-Fi which is super inconvenient. Trying to get through to a human on 150 and have been on hold for 1hr so far.

Missing data

Iv payed my bill and I seem to have no data even though I have paid the bill. Iv restarted my phone 4 times to make sure it wasn’t my phone messing around but I still have no data

5g

I’ve changed my plan so I have the full works plan that takes effect immediately. I’ve gone to use my 5g as normal in the UK (keep in mind I have unlimited calls text and data) and not working. When I go onto my EE plan says I have 0 MB of 0MB left a...

Mobile Data

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