Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 165141 Views
  • 50 replies
  • 23 Helpful

EE's terribly unsatisfactory service

Hey all,I don't really have a question. I'm only writing this to make my displeasure known with EE as a mobile data service and to warn others if you're on the UK mainland.I've been using EE in various forms since 2020 IIRC. I never remember it being...

Data has not reset

HiMy billing cycle ends 3rd Dec therefore should reset on the 4th.On the website it has not reset and I am almost at zero.Any ideas why?

Fraters_ by Explorer
  • 350 Views
  • 5 replies
  • 1 Helpful

4g Speeds

My 4g connection (unlimited) usually runs at 80-100Mbps in my house. Today it is running at less than 1Mbps both up and down. I have tried my sim in multiple devices and the same issue occurs suggesting this is a network issue. Please advise. 

DJGIT by Investigator
  • 585 Views
  • 13 replies
  • 0 Helpful

mobile data and different connected plans

I keep getting mobile data warnings - when I should have unlimited data.I also received many messages saying I owed £85, I went online and I'm in debt by £183, when I  checked my package its supposed to £65 - no info for additional charges Ive accrue...

Sasha36 by Explorer
  • 318 Views
  • 2 replies
  • 2 Helpful

Feature request - recurring data gifting feature

I've seen a few posts about this, generally archived. I have an account with >100gb each month, with my wife on it and my daughter. Each month I have to manually go and gift 33gb to them. I usually forget and they run out and I'm usually in a meeting...

Resolved! Data package not delivered

At 08.20 hrs this morning, 27/12, I ordered an additional data package  (unlimited for 1 day @ £4.02) having apparently reached my plan's monthly limit . At 13.30 hrs this package has still not been dilvered and I remain on a download speed of less t...

Geoffjg by Investigator
  • 319 Views
  • 2 replies
  • 0 Helpful