Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! New Sim speed is supposed to be uncapped , but is being capped a 100mbps

I've just received a new Sim on the All rounder plan which is supposed to be uncapped data speed. However download speeds are being capped at 100mbps so far in the first 24 hours of use. Its definitely capped - as I have 2 other EE sims that are del...

Gifting date

Hiim having trouble gifting data now, struggled for the past couple of days. Any suggestions?

Automating Mobile Data Control on Child's Device

Hi Chat,Wondering if there's a way to automate my child's phone in terms of wifi and data usage?Currently I'm logging onto the app to manually turn off wifi and then mobile data which is 5-10 minutes of navigating a hopelessly unintuitive UI and pray...

Why is data gifting still not working it hasn’t been working for three day

I cannot gift any data still it keeps saying that there is a problem and it will be fixed shortly. Please can it be fixed

Gifting Data

Have got this message for the last 2 days while trying to gift data when I have plenty. Is anyone else having issues? It has previously been no problem. [mod edit to remove personal info]

Apple Update 18

Anyone having issues connect to the network following the iOS 18 update? Apple’s advice doesn’t work and I’ve put a brand new EE some in and still won’t connect. TIA

Resolved! Adult content

Enable adult content please. I am over 18

Data gifting not working

I've been trying for the last 2 days to gift some data to my wife who has run out but keep getting the following message under both phones:"Sorry, we can't show this device's data right now. Please try again later."When looking in the usage pages its...

No data

I have no data available

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