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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 181168 Views
  • 50 replies
  • 24 Helpful

Resolved! Mobile phone data does not work

I cannot use my data. My Internet only works when I’m connected to Wi-Fi which is super inconvenient. Trying to get through to a human on 150 and have been on hold for 1hr so far. 

Missing data

Iv payed my bill and I seem to have no data even though I have paid the bill. Iv restarted my phone 4 times to make sure it wasn’t my phone messing around but I still have no data 

5g

I’ve changed my plan so I have the full works plan that takes effect immediately. I’ve gone to use my 5g as normal in the UK (keep in mind I have unlimited calls text and data) and not working. When I go onto my EE plan says I have 0 MB of 0MB left a...

DJW32 by • Visitor
  • 341 Views
  • 2 replies
  • 0 Helpful

samsung s21 ultra 5g no internet

Hi. I just having issue with internet, calls and msgs. My screen is showing 4g all the time. I have switched on/off my phone 5 times and tried a plane mode even more and still no internet connection. It has been like that 1 hour already and this is n...

Resolved! I want to terminate the contract

Dear ee team, I want to let you know that I have an issues with the signals I want to terminate this I don't want to decrease your reviews so please I want to change my network and I also can't be able to buy a phone on installments contracts are ver...

Data

How can I buy more data for 30 days only?

No internet when on a call

Hi  im having the same issue. I have a eSIM and physical sim.  Two numbers both with Ee. tried with mobile switching data. No luck. Tired without no luck.  [Mod edit: added title to post]

Kidseven by • Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful

Unable to connect to a Windows VPN

I'm trying to create a PPTP VPN connection from my Android phone to my office.VPN works fine when phone is on wifi. However I'm unable to connect to the VPN when my phone (EE) is on mobile data (not wifi) connection.I can connect to VPN using my lapt...

mikef2 by • Investigator
  • 1776 Views
  • 8 replies
  • 1 Helpful
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