Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 186868 Views
  • 50 replies
  • 24 Helpful

Resolved! Data gifting not working

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why...

Screenshot 2023-06-16 220202.png
8388ehdan by Explorer
  • 11621 Views
  • 71 replies
  • 41 Helpful

Gifted Data Speed Query

Can anyone please advise - I have an allowance of 100gb data which I share with 2 family members whose lines are on my account.  The two family members only have about 1.5gb of data and rely on me to share mine every month.  I have just checked to se...

Carole64 by Contributor
  • 696 Views
  • 7 replies
  • 2 Helpful

Resolved! 2nd Sim for Maxview Roam

I have just bought a caravan fitted with a 4G Maxview Roam. I would like to fit a 2nd Sim that calls off from the data allowance in my existing contract. 'Gifting' to a PAYG sim goes someway to achieve this but has the disadvantage that the 'gift' ne...

Scrolin by Explorer
  • 608 Views
  • 4 replies
  • 5 Helpful

Resolved! Double Data not added

On the 21th April EE texted me because you are with BT & EE you can now get double data text double back to us. I did they messaged me back the same day we will get this done for you and get back to you. Well it’s now 14th of May and no double data y...

Upgrade to I Phone 16 no mobile data

Just upgraded to Iphone 16, put my sim in from old iphone as told to do so. Have wifi at home but no mobile data even when switched on. Tried switching on and off and putting into airplane mode & knocking off 

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

samski by Investigator
  • 2143 Views
  • 22 replies
  • 10 Helpful

Resolved! MOBILE DATA ERROR

PAYG PHONE, IPHONE 5S, VERSION 12.5.7  SHOWING NO SERVICE, CANT MAKE OR RECEIVE CALLS OR EVEN TEXTXAND GET THIS ERROR MESSAGEmobile data upload failed, your iphone cannot make and receive calls or access mobile data until it has been updatedWON.T UPD...