Checking data usage on unlimited mobile plan

Britt3thomas · ‎22-03-2023

I have an unlimited mobile plan but wanting to see what my actual data usage is. When I’m in my EE app all it will tell me is that I’m on an unlimited plan.

any ideas?

XRaySpeX · ‎22-03-2023

You can't from EE. All you can do is look at the mobile data usage on your devices.

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KhristianS · ‎16-02-2024

You can't but EE can - not sure why they don't enable it - you can chat with them and they will tell you!

dmarsh2k9 · ‎19-05-2024

Funny thing is though, when you call them to arrange a new contract they can see your usage so they know what to offer you, why can't they share that info with me?
I've also found in the past that the usage EE says I've used will differ from what my phone says I've used

Leanne_T · ‎19-05-2024

Hi @dmarsh2k9

Thanks for coming to the community.

Have you spoken to our mobile guides on 150 and been advised how much data you are using?

Do you reset the data counter in your phone settings each billing date?

Leanne.