Skip to main content
Forum FAQ's

Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 133483 Views
  • 49 replies
  • 20 Helpful

Subscription pack - mobile data has stopped working

My sons Samsung mobile data has not been working lately even though he has his full allowance still available. We have checked all settings, could there be an issue with the Sim card, it is a subscription pack sim card?  He is able to text and call a...

Kerryd27 by • Investigator
  • 795 Views
  • 10 replies
  • 1 Helpful

My phone tells me different to My EE

My cycle renews on the 9th, EE is telling me I have used all my data for the month, (it's now the 11th) but my phone it telling me I have used 1.4gb of 4gb? I was also asked if I wanted to double my data, which I did to 8gb but that seems to have gon...

Resolved! Gifting Data

Hey all,So I have an unlimited data sim that allows me to gift 100+gig of data every month.In March I stopped being able to gift the data at any time during the month as I previously had been and instead my account was telling me that I had used it a...

NicoMac by • Visitor
  • 463 Views
  • 2 replies
  • 0 Helpful

My data won’t work aboard

Im in holiday in Portugal and have done all the steps to allow my data to be used. (I sent a text to 150 with “roaming” etc) I’ve upped my cap to allow for the daily charge and still nothing. I don’t want to ring up to ask for help as I’m worried i w...

Our_bee by • Investigator
  • 370 Views
  • 7 replies
  • 1 Helpful

Excessive Data Usage

For the second month running I have received a notification saying that I have used 80%of my data yet I am only a few days into the month and have not downloaded and films or other high data usage. Is this correct and if so how can I configure my App...

TimPitt by • Visitor
  • 1324 Views
  • 3 replies
  • 2 Helpful

Hi

Jat9 by • Visitor
  • 267 Views
  • 1 replies
  • 0 Helpful

Resolved! Data gifting

I currently have 8 pay monthly plans ( my 3 kids, my partners 3 kids, me and my partner)I am in need of 1 more sim but don't want another pay monthly.Would I be able to gift data from pay monthly to  PAYG?

Data Gifting Standing Order..

Me and my partner have recently signed up to EE following a sales conversation. We have taken up two mobile contracts with EE, one for 200GB and one for 250MB, with the sales person CLEARLY stating multiple times that you can set up a standing order ...

mroman94 by • Visitor
  • 296 Views
  • 2 replies
  • 0 Helpful

Data gifting

Hii .. how i can check in this new version of app data gift… 

Rk771- by • Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful
Top Helpful authors
More