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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 185939 Views
  • 50 replies
  • 24 Helpful

Can’t send/ download photos on WhatsApp without WiFi

I have noticed that whenever I am away from my accomodation, which has WiFi I can’t send or download WhatsApp photos or videos. I have found in another community chat that I have to enable permissions that are blocked but I haven’t been able to do so...

Haikaeli by • Visitor
  • 1831 Views
  • 1 replies
  • 2 Helpful

Adding a Data only sim to my account

I have a 4g cctv camera, to connect to this remotely I have bought a prepaid data only EE sim card which is in the cameraI would like this sim card to show up on my EE Account so i can check the data usage and the remaining data balanceOn the EE webs...

HettyG by • Investigator
  • 3078 Views
  • 8 replies
  • 0 Helpful

Never use all data

Hi there, I want to reduce my data cap even more.I only really use 10-12mb a month and I’m on a 125mb plan. Is there a smaller cap I can use or is125 the minimum. £56 a month is not worth it for me. Thank you 

Ft2024 by • Visitor
  • 426 Views
  • 2 replies
  • 0 Helpful

Re: Mobile data not working after switch to EE

I've just moved from BT mobile to EE (same company now) and was told by the BT sales team that it would be the same service with an EE SIM card and that BT Mobile was winding down. I have a Samsung S8 which has been fine with BT. As soon as I put the...

Adie73 by • Visitor
  • 2359 Views
  • 10 replies
  • 2 Helpful

5G disconnects after 3 hours

Hello. Has anyone experienced mobile data being disconnected after 3 hours use?I am using a Netgear 5G router for live streaming, and 3 times now I've lost the internet connection after 3 hours, today it happened after 3 hours, then again right on 6 ...

Ian236 by • Investigator
  • 559 Views
  • 7 replies
  • 0 Helpful

Help

Just payed for 1 hours data , it has a child lock on it ? 

Omen13 by • Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

Mobile

My mobile data isn’t working I have data but it doesn’t work for anything on my phone only works for WhatsApp but I can only send messages and receive them on there I cannot load voice notes or photos I have checked to see if my data is turned off fo...

Daley3 by • Visitor
  • 360 Views
  • 1 replies
  • 1 Helpful
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