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A place to ask questions and share tips about using mobile data.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 137 Views
  • 2 replies
  • 6 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 166014 Views
  • 50 replies
  • 23 Helpful

Mobile data performance very poor since changing phone

Hi!About a month ago I got a new phone (Galaxy S24) and put my old physical sim cards in it (old phone was OnePlus 8 Pro).I have an EE sim and a GiffGaff sim.So, now the problem:Since I changed phones, the mobile data performance on the EE sim is ver...

data roaming does not work in northern Cyprus

I want to claim a refund on unused data from a data package but I can't find how to do that.Here is why. I have a pay-as-you-go EE. I live in Cyprus (internationally recognised south side). I bought a data package at the weekend to be able to use it ...

Unlimited Data about to run out??

Hi,My current plan is unlimited data, although someone previously explained before (unlimited is NOT unlimited??) .Due to moving house in the past week and currently having no broadband my data has been shared between family members which is leaving ...

EE's data gifting policies are broken

This bothers me for two reasons, and I've raised complaints about both of them.I've been an EE customer for years, and last January (2023) I decided to make some changes to my account and add a second one on for my son.My account is unlimited data, h...

Tony1044 by • Contributor
  • 616 Views
  • 8 replies
  • 0 Helpful

Resolved! Mobile data

I need to put on more mobile data  but how do I do it 

Re: Mobile data and messaging not working

Hi my phone data services have been playing up massively for a while now, won’t even load a web page. Reset  mobile data services and restarted the phone many times.

MikeN82 by • Explorer
  • 336 Views
  • 3 replies
  • 0 Helpful

Data Not Working

I have just moved over to EE, transferred my number over which was fully successful today, but my Data for £15 i bought with the sim is not working.

uzzy19 by • Visitor
  • 331 Views
  • 3 replies
  • 2 Helpful
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