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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 186929 Views
  • 50 replies
  • 24 Helpful

Can’t load Ann Summers

I can’t load, what I can only presume is because they are adult web pages, ie In my case, Ann Summers. I have checked the age restrictions etc on my iphone, everything is allowed. I have also checked on my ee account, again no restrictions. can anyon...

Riaw by • Investigator
  • 31428 Views
  • 15 replies
  • 4 Helpful

5G not working and can't turn off 5G

Hi,My mobile data has been working fine up until a few weeks ago. It seems to work when 5G isn't available but not when it's on 5G.My phone, Sim and plan cover 5G. So I have tried to turn off 5G but there is no option on my device. I have an Oppo Fin...

Can not find my allowance left data anymore

Hi, i have always seen my data allowance when i went into EE app but it’s not there and can not find it anywhere! Just like to check it to see how much left until it renews but it’s not showing me anymore 

Data

I want to add on data but it won’t allow me. Can someone assist please ?

Trying to add data

Hi alli have two phones on one account my number isn’t allowing me to add data but when I switch to my wife number it canany help? 

Gifting data

I am trying to gift data to my sons phone, which I do every month. However, it is saying I can't do it and that he has unlimited data. This is not correct (only has 250mb on his plan). How do resolve this issue?

WayneM11 by • Visitor
  • 444 Views
  • 1 replies
  • 0 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 186929 Views
  • 50 replies
  • 24 Helpful

Resolved! Data

Can I gift data to another person on ee but isn’t on my account 

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