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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 191942 Views
  • 50 replies
  • 24 Helpful

Hi my internet has stopped working what czn I do

Jj5244 by • Visitor
  • 1037 Views
  • 1 replies
  • 0 Helpful

I know this was posted last year but just a word of warning to others, the no-frills plan is for basic users. On this plan, I struggled to access services such as Apple Pay and respond to Nest Doorbell notifications - all that with a wholesome 5G con...

Transfer WhatsUp

I am transferring from BT to ee mobile account and have been given new replacement sims for phones. Our numbers will not be changed. Before I do this - will I lose all historical messages on the WhatsApp existing on my phone ? 

yonee1 by • Visitor
  • 703 Views
  • 3 replies
  • 1 Helpful

Resolved! Hotspot not working while roaming abroad

I am currently outside the UK, in the EU and I have a my traveling pass on (paying an extra 2.47£) and while I have access to my data on my phone, I am not being able to use my phone as a hotspot to access the internet on my laptop. I tried everythin...

Bashirs by • Investigator
  • 42431 Views
  • 18 replies
  • 2 Helpful

Resolved! Please give me answer

I from Korea and arrived here yesterdayI buy the sim at Korea so I need charge the databut because of my language level I think I buy new oneso I want to cancel that and buy just data

Jinhyung by • Visitor
  • 519 Views
  • 1 replies
  • 0 Helpful

Resolved! Data usage

When I change my sim from iPhone 11 to a 12 it uses a months worth of data just by leaving the house

Yanto2 by • Explorer
  • 581 Views
  • 2 replies
  • 0 Helpful

Date issues - can't speak to anyone

Hi,  Despite recently upgrading to a contract with unlimited data, my phone is still saying I've used up all my data. I've tried finding help online without any luck and can't seem to get through to a human to speak too about the issue!  Hoping someo...

RachelB8 by • Visitor
  • 521 Views
  • 3 replies
  • 1 Helpful
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