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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 169096 Views
  • 50 replies
  • 24 Helpful

roaming in cyprus

Hi I am roaming in cyprus now, according to EE website, It costs £2.47 a day to use my plan's minutes, text and data allowances like I would at home (UK), Is that means, I can be gifted data by family member if I am running low of data?

Disappointing so called upgrade

Moved from sky to EE just about a week ago and was expecting the mobile data to be good, considering I picked the “uncapped speed” option, which is “the best for UHD streaming”…haha. What a load of cr*p that is. Can someone explain to me what differe...

NLTFC by • Investigator
  • 2398 Views
  • 5 replies
  • 0 Helpful

Data abroad

My son is going to Thailand for 3 weeks and I’d like to make sure he has data to use on his phone. Is. The cheapest way to do this , by using the £8.45 per day add on . Ideally I’d like to find a cheaper way 

CB1924 by • Visitor
  • 391 Views
  • 1 replies
  • 0 Helpful

Checking account issue

I wanted to check my credit since an hour ago but I’m still trying… could you pls tell me how can I see my credit and why you put your advertisement after any update? pls understand that we have phone and if we want to buy a new phone airpod or every...

Sajadtb by • Investigator
  • 375 Views
  • 5 replies
  • 0 Helpful

0 out of 0 data

So my mobile data says its got four bars and it works but when i go on the app it says i have 0 of 0 mobile data and it doesn't work when i use it, also if i try and get a mobile data add on it wont show that i can. It works for my watch and 3 other ...

Data issue

Hello,when I upgraded the operative said I would be receiving double data but I don’t think it has been added to my account and my data has run out this month. Can you check this please?kind regardsDavid Williams 

DW2812 by • Visitor
  • 302 Views
  • 1 replies
  • 0 Helpful

Most data used?

Anyone used over the 600GB FUP on EE Unlimited plans, if so what happened to your data speeds was it slowed down a lot, not at all or what was the situation?Been using Three for a while with unlimited data so never needed to consider usage, I know 60...

£20 credit to activate data

Hi there  I have £40 credit and I want to activate the data by £20 credit for a month but it doesn’t activate automatically. Can you help me with that? 

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