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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132443 Views
  • 49 replies
  • 20 Helpful

Gifting date

Why won’t it let me gift data to a particular number? Have been able to do that for other members. It keep coming up “not able to transfer at the moment”, I keep trying but same message pops up. Have successfully done it for others.

Khoocox by • Visitor
  • 421 Views
  • 8 replies
  • 5 Helpful

Unlimited Data Add On

Hi,i have purchased the 24hour unlimited data add on to save my 25GB plan data while I'm out. However, when i look in my EE i can see that my data is still coming out of my normal allowance instead of the 24hour Unlimited add on allowance? Any help w...

bdg0514 by • Contributor
  • 314 Views
  • 2 replies
  • 1 Helpful

Data gifting problem

Good afternoon, I have been trying to gift data to my son all day and it keeps telling me that it’s not working. I have logged in and out, restarted the app and waited but it’s still not working. Is there a central issue that is causing this or is it...

Resolved! WhatsApp stuck on connecting

HiFor the last 2 weeks my WhatsApp is stuck on connecting when using mobile data. It is fine on WiFi! I have the iPhone XR & my updates are upto date!I have done the following to try and fix it.offloded and re installed the appturned phone, mobile da...

Donna115 by • Explorer
  • 2783 Views
  • 6 replies
  • 8 Helpful

Date

Hi good afternoon my Internet date is not working I need some date please I can't make phone calls.

Adol32 by • Visitor
  • 249 Views
  • 1 replies
  • 0 Helpful

Resolved! Mobile data not working

My data hasn’t been working for a while now. I am from the UK and use a IPhone 11. My data seems to work with search engines such as safari but is slow. However with nearly all other apps like social media it doesn’t work at all. I have tried lots of...

Bertie16 by • Explorer
  • 685 Views
  • 4 replies
  • 2 Helpful

Resolved! Data gifting

How can I gift data ? I have family package but unable to gift data from one to another

Resolved! Data gifting

Hi I'm not able to gift data. It's says sorry we unable to show this devices data now. come back later.  it's been like this for weeks

Abbas3112 by • Investigator
  • 420 Views
  • 2 replies
  • 0 Helpful
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