Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sharing Hot Spot in France

If I have a roaming pass on my account, can my kids use my hotspot when we are in France without being charged the daily fee?

Landed in the USA no data or service

I have all the roaming add ons and have set them up so I can use them while in America for work for the next two months. Have reset my phone multiple times etc I can’t use my mobile data , this is making getting around is more difficult. - is ther...

Resolved! Not adding add ons

Hi, I am trying to add ons data from two days but its is not adding on and every times say sorry there has been a problem try later. Can you please help me to solve this problem.

Add Ons

I'm trying to buy the £40 unlimited option from add ons, but it doesn't charge me anything at all. I receive a message that an error has occurred.

Resolved! Usage stats in recent 12 months

HiWhat is the way to get access to the usage stats of calls and mobile internet transfer in the last 12 months? This will clearly predict my needs for the next 12 months, however, this information appears non-existent on the ee app and 'my ee' web pa...

Resolved! could not use eu data

I am in Austria，but Why I chould not use the EU data. I don't know weather I pay the fee momthly

APN Value

I need to learn my APN value. I will use my sim card for a electronics project so I need to know my APN value. Can you help me ?

Data Gifting Limit

HelloI'm surprised to find out that since upgrading to unlimited data I can only gift 100GB per month, I'm sure I could gift more than this when I had 250GB data per month.Am I right in thinking you can gift more data per month if you have a lower al...

Gift data is gone after my number is moved to EE

I just transferred 99GB to my other SIM and then my was changed which I had applied from 23 May today. And it's says 0 GB left and internet stopped working so I had to urgently buy 24 hour unlimited add-on just to get going. I have checked both websi...

New phone only getting EE E

I’ve moved my sim into a second hand phone and for some reason I’m not getting 4G, only E. I’ve switched over my sim a few times to older phones and it’s never been an issue. It can’t be coverage or network issues because the phone I’ve taken the sim...