Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 188313 Views
  • 50 replies
  • 24 Helpful

Mobile Router says I have a new message - I don't!

My new EE mobile router tells me I have a new message, it's flashing white, and when I log, hovering over the envelope on the top menu says 'New Message'. I log in to read messages and... nothing! I have SMS forwarding set up, how can I get rid of th...

Resolved! Double Data Message (NEW 2024)

I received the below message to which my response DOUBLE will not be sent to the number.From: 441122Subject: XXXX, don't forget you're eligible for double dataEE and BT are one family, and we're giving you double data on EE because you're with both. ...

Temporary data

HiToday I arranged for BT wifi to be installed, however there is a 2 week wait so the lady I spoke to offered me a one month SIM with 250GB data whilst I wait for the wifi. Now I’m wondering when i put the SIM in my phone, will I still be able to use...

Bagel_ by Visitor
  • 735 Views
  • 1 replies
  • 0 Helpful

WhatsApp says waiting for this message may take awhile

 Hi , I’ve had a message come through well two infact and I didn’t notice and had switched my phone off for bed , when I turned it back on I’d had a voice message notification and two text messages in WhatsApp the voice message is no where but the te...

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Sazyb123 by Investigator
  • 7769 Views
  • 9 replies
  • 3 Helpful

Resolved! Data

Himobile data isn’t working on my iPhone despite having data? I’ve tried restarting my phone and this hasn’t helped.  

Spend cap

I have a spend cap of £20 as I am abroad but my 4g isn’t working? I have service bars but when I turn on my data it doesn’t work? 

5G WiFi box not allowing WiFi connection. Only ethernet.

I've been using the 5g EE box for about 4 months. I'm finding it really useful for day to day business dealings when I'm away from home.My problem is, recently I plugged it into my laptop to use via ethernet rather than WiFi (it's relatively faster),...

cY_Agent by Visitor
  • 504 Views
  • 1 replies
  • 1 Helpful