Travel data pass and Roam

[Chris-11]

Hi,

Constantly having issues with trying to enable things by texting 150.  I don't get a response for TRAVEL and have no idea if the pass is on or off.  ROAM gives me a generic resposne.  Nothing shows in my app dashboard for any of this.

How do I know if it's working or not or do I just wait for a massive bill and then argue?

Currently waiting to board the flight so this should be interesting....

[XRaySpeX]

You should be able to see it in your online MyEE under Add-ons or Extras.

[Chris-11]

It doesn't show either.  I've just spoken to EE and they assure me both are active, but nothing in MyEE and no response from 150 text...

A few months back I got to India and had nothing.  Had to bombard 150 with travel stop and travel messages until it eventually worked.  They said it was on but I had no connection.  I had to stop and start it again...   Like windows...

[XRaySpeX]

What's both? TRAVEL is 1, what's the other?

[Chris-11]

ROAM

[XRaySpeX]

Ah, that's not a pass giving you a roaming allowance but just a permission to allow you to roam somewhere.

[Chris-11]

That's right yes, but my first stop is Vietnam and the travel data pass doesn't cover there, so I will need to use a roaming option.  But. If I can't use 150 then I won't be able to select options.

[XRaySpeX]

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/vietnam.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

[SteveWelburn]

Have just arrived in Australia. My phone will not receive or send texts or phone calls without WiFi.

I have received a message from EE to text Passport to 150.  THIS DOES NOT WORK. Very frustrating as you can imagine. No phone, no signal, not contactable unless in a WiFi Zone.

Tried switching phone off, nothing works. Can't call EE as my phone won't allow calls.  HELP

[Leanne_T]

Hi @SteveWelburn

Thanks for coming here. 

If you have a pay monthly account, could you check your roaming status by logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Call abroad, do they show as ticked? 

Leanne 🙂