Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
What’s my valid Ee number
Hello!I’ve noticed a weird thing when gifting data. At the start in each billing cycle, I top up each number in my account until they reach 10GB. When I log in, later in the month, the total values change to match whatever is remaining. For example, ...
Hello, good time, I went to your agency in Panti a few days ago, I made my mobile data unlimited, today I received a message that your internet is over and my internet speed is low.
Hello,I am travelling next week with my two teens to the Canary Islands. They have their own sims but I usually top up their data every month. Our billing cycle resets midway through our holiday (18th) - will I be able to gift more data after this da...
Yes I have, I’ve been having this issue for about 2/3 weeks. Nothing is working
Hi guys, I’ve asked this on X but was getting kinda confused with the responses so here goes. I have unlimited data and free roaming (plan started before July 21). I’m currently in Portugal and understand that I have a FUP of 50GB. That’s fine. I’ve ...
For a number of months now the data useage on two of my mobiles on my account is not being reflected on my account either on the app or on my online account. I have raised this issue a couple of times with EE customer services assistants and they can...
I was given a offer 2-3 days ago but I think the offer failed as I was sent a letter home saying it’s failed and now my data has changed from what is was before.
HelloI am trying to find out past usage of data and average data through my EE and the EE app and cannot find where this information is. Can you assist?
