Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 133481 Views
  • 49 replies
  • 20 Helpful

Roaming

Hi . I'm in Turkey whats best way to use data 

Phone data lost

Hi, I have totally lost mobile data on my device I have been in store at ee and to Apple I’m Basingstoke and they can’t find the problem  I am 200 miles away from home working I need my phone to find my way back to my accommodation 

Re: EE false advertising

Unfortunately I have the same issue, my speeds are roughly 1/8th of what they should be, I've also don't speed tests while on the phone to tech support and my numbers weren't what they were saying they see on the computer. I am 100% sure they hired s...

Data roaming

Hi - I’m in the US but haven’t received a text about roaming - what plan am I on?

EE Deceptive product description

I chose UK/EU data add-on but after finishing purchase I received sms confirming that this data allowance is for UK only. Such a deceptive practice.How can I get my money back?I regret choosing EE from the first day I switched to. Features always bro...

igor_jef by Investigator
  • 473 Views
  • 12 replies
  • 3 Helpful

Resolved! Abroad

I am going to Turkey today, how much is it to add data for the week?

Emily__ by Visitor
  • 341 Views
  • 1 replies
  • 1 Helpful

London Underground not auto connecting.

Since I changed my sim to an esim (and now back again) I have no longer been able to automatically connect to the EE Auto Wifi network on London Underground. Connecting manually is usually fine and I have tried the Virgin network and that automatical...

KingR by Investigator
  • 1421 Views
  • 12 replies
  • 6 Helpful