Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Can’t send/ download photos on WhatsApp without WiFi

I have noticed that whenever I am away from my accomodation, which has WiFi I can’t send or download WhatsApp photos or videos. I have found in another community chat that I have to enable permissions that are blocked but I haven’t been able to do so...

Adding a Data only sim to my account

I have a 4g cctv camera, to connect to this remotely I have bought a prepaid data only EE sim card which is in the cameraI would like this sim card to show up on my EE Account so i can check the data usage and the remaining data balanceOn the EE webs...

5g

what contract supports 5G

Re: Data very slow

All the time.

Never use all data

Hi there, I want to reduce my data cap even more.I only really use 10-12mb a month and I’m on a 125mb plan. Is there a smaller cap I can use or is125 the minimum. £56 a month is not worth it for me. Thank you

Re: Mobile data not working after switch to EE

I've just moved from BT mobile to EE (same company now) and was told by the BT sales team that it would be the same service with an EE SIM card and that BT Mobile was winding down. I have a Samsung S8 which has been fine with BT. As soon as I put the...

5G disconnects after 3 hours

Hello. Has anyone experienced mobile data being disconnected after 3 hours use?I am using a Netgear 5G router for live streaming, and 3 times now I've lost the internet connection after 3 hours, today it happened after 3 hours, then again right on 6 ...

Help

Just payed for 1 hours data , it has a child lock on it ?

Mobile

My mobile data isn’t working I have data but it doesn’t work for anything on my phone only works for WhatsApp but I can only send messages and receive them on there I cannot load voice notes or photos I have checked to see if my data is turned off fo...

Data gone to quick

My data has drained and I hardly use it as I have internet I turn it on every now and then and for some reason it’s draining so quick this month it was gone within 1 and half weeks ?