Mobile data issue

[Snappy1464]

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My mobile data has been fine for my whole time of contracts but for the last 3 days I am able to go on certain apps, use the safari etc. but none of my social media apps are working but I am able to receive notifications from them. I open the apps and they will not load.

i have tried so many ways, reset phone, mobile network reset, soft reset, deleting and reinstalling apps nothing seems to work can anyone help me?

[Leanne_T]

Hi @Snappy1464 

Thanks for coming here. 

Do the apps load or do you get an error message? 

Are you with us on a pay as you go or pay monthly account? 

Leanne 🙂

[Snappy1464]

I’m able to open up the apps but they don’t refresh and I can only see very little. I get notifications but can’t see them. Facebook I see maybe 3 posts that are old but nothing else and doesn’t refresh not even notifications or memories etc. Snapchat I get notifications of messages but open the app can’t see them and can’t see stories as it just keeps loading.

im on contract so monthly payment and I pay for unlimited data so its not that I’m out of data. I went into the EE store near me and they could t find the problem either 

[Leanne_T]

Hi @Snappy1464 

Could you check your content lock settings in your My EE - Remove Content Lock, is this showing as removed? 

Leanne. 

[Courtssszz]

this is the same for me

[Ali_A]

Hi @Courtssszz 

Can you perform the following steps? 

- Restart your device. 
- Check your Content Lock Settings, and make sure it's removed

Ali