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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 184793 Views
  • 50 replies
  • 24 Helpful

My internet speed is so slow since I bought I phone 14 pro really bad

Cagan by • Visitor
  • 1608 Views
  • 1 replies
  • 0 Helpful

Unreliable 4g+/5g in my area

Hi,I'm trying to find out what I can do to improve my signal. I find I'm frequently getting dropouts where apps say my network is bad.If done some testing and sometimes get between 10 & 30mbps, but other times speed tests show less than 200kbps or ev...

Resolved! Gifting Data issue !

Hi , been trying for days to gift data - keeps saying there is an issue and to try back later -  trying days later still ….. any ideas please many thanks ☺️ 

KK03MUM by • Investigator
  • 1192 Views
  • 12 replies
  • 7 Helpful

Sharing data

Morning, so yesterday I shared 40gb of data with one line that my daughter uses as she only has 5 gb. I then actually found a decent upgrade sim only for her and she now has 150gb plus extra so a total of 180gb. All our plans are data sharing but whe...

Gift data page hangs

Unable to gift it just hangs, the rest of app is ok??? I phoned and they said it was an issue.. Any idea when it will be resolved? 

Resolved! Data Gifting

Evening all,So we have just updated our sims, to save some money & cutting £17.00 a month of our bill.So my sim is now an Essential SIM with 100GB & my wife's SIM is No Frills SIM, with 2GB Data allowance on it.Suggested by the retention team, that I...

JoeMc by • Contributor
  • 16337 Views
  • 14 replies
  • 4 Helpful

Why does my contract say 60gb but I only get 30gb a month

I never had an issue with data before, my plan gives me 6gb a month, that's plenty. Since the new year, however, I've been running out and I have checked online and now I only have an allowance of 30gb and have no idea why and since EE don't have a c...

Resolved! Gift data

I’m overseas and trying to gift data to one of kids who are in the UK but the screen is just grey and blank doesn’t load. Is this down or am I not able to do this if I’m overseas?

Meldowie by • Visitor
  • 386 Views
  • 1 replies
  • 2 Helpful
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