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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 172484 Views
  • 50 replies
  • 24 Helpful

Data gifting is not working

I can usually gist some of my data to me son but since yesterday this service has been ‘down’ I have plenty of data. I cannot find a live chat option too ask EE

No data

My data plan was supposed to have increased but it says i have nothing left of my original 2gb so can't use my phone off wifi. I see some users have a similar issue, how do i fix this please? TIA

Gifting data

Hi I’m trying to gift data to a different number, but it’s not letting me. 

How can i check my balance on a data SIM without TFA

I have a PAYG SIM which i need to check the balance of - how can i do this without the need for TFA - i cannot add it to my account without TFA and i cant text from it either as i don't have the SIM in a phone Many thanksNF

NFrogley by • Visitor
  • 487 Views
  • 1 replies
  • 0 Helpful

Gifting data

Is anyone else having problems gifting data to a second line? I do this every month without a problem to my son’s phone. But there is a technical problem that will be fixed soon, but nearly a week later it’s still saying the same.

Resolved! Data Gifting not working

I have been trying to gift data all morning but I cannot seem to do it.I get a warning "Sorry, we can't show this device's data right now. Please try again later."There is no indication  of how long this will take, or what the problem is.

DANKALMS by • Investigator
  • 6342 Views
  • 27 replies
  • 16 Helpful

gifting data

Hi,I've been gifting data to my daughter for years but recently I'm getting "sorry, we can't show this devices data right now, Please try again later". I have tried multiple times later and  phoned 150. Supposed to get a text with instructions, but n...

LABoyd by • Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

Gifting date

Hiim having trouble gifting data now, struggled for the past couple of days. Any suggestions?

Hezzq by • Explorer
  • 352 Views
  • 3 replies
  • 1 Helpful

Automating Mobile Data Control on Child's Device

Hi Chat,Wondering if there's a way to automate my child's phone in terms of wifi and data usage?Currently I'm logging onto the app to manually turn off wifi and then mobile data which is 5-10 minutes of navigating a hopelessly unintuitive UI and pray...

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