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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
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  • 50 replies
  • 23 Helpful

SIM card issues

I changed over to EE sim only contract and had my old number ported  since doing this I cannot use iMessage or FaceTime or sign out of my iCloud account. I have spoken to EE who went through all the simple steps I had already completed following  the...

Beck07 by • Explorer
  • 420 Views
  • 3 replies
  • 0 Helpful

Add ons

I can’t buy add ones at all. Is this going to be fixed soon?

AnneP57 by • Explorer
  • 343 Views
  • 3 replies
  • 0 Helpful

Data usage

Hi I have also been in the same boat as you when I used it for 2 minutes with 20 GB and then it went to 2 I have figured out why and the reason is all about the money i read the terms and conditions and a little hidden clause in there states “ a few ...

Resolved! Facebook, messenger WhatsApp does not work when on data

HiHaving trouble with my data all works fine on utube and most apps  apart from Facebook, Messenger and what's app, I have phoned EE they say everything is how it should be, been into 4 EE shops and all they say is if you can get utube then your data...

Erica14 by • Explorer
  • 678 Views
  • 2 replies
  • 3 Helpful

my mobile data isn’t working

hello my data isn’t working, i have 117GB left but it won’t work out the house? any suggestions for the reason, been going on for days now. 

Mobile data keeps goin off!

What is going on with EE lately? My mobile data keep shutting off at random times. It says no work being done ect by me (Wirral) so what is going on! Thanks 

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