Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 188087 Views
  • 50 replies
  • 24 Helpful

Resolved! URGENT: EE Content Control: Whitelist our website domain

Dear EE Team,We are saas based company which provides web based software for Interactive Demo Building more details at:  https://www.storylane.ioWe observe that our various UK based customers, who are on EE network, are not being able to access our o...

storylane by Investigator
  • 1856 Views
  • 18 replies
  • 6 Helpful

Have signal but internet connection not working

HIHere is the problem.The signal bar is full but the internet connection barely works. Can’t use brower or most apps, but messengers and Instagram seem ok. It feels very strange. This situation began from yesterday (31 March, Monday), around 6pm.I ha...

Tingr by Explorer
  • 562 Views
  • 2 replies
  • 3 Helpful

Problem internet,None Apps don't work

HIHere's the problem:Only Instagram, Telegram and other messengers work️Browser, YouTube, navigation don't work️The EE app shows that everything is active and fineI don't know if it's related to my trip a week ago from holiday, I had roaming connecte...

Resolved! Data very slow at my home postcode

Hi Data very slow at my home postcode. Have done everything to fix the issue. Difficult to browse the Internet sometimes says no Internet. Only at my postcode everywhere else fine. Can't seem to report myself because it brings an error up. Reported i...

Resolved! Mobile Data barely working

Hi I'm based in Northern Ireland. I've a Pixel 8 Pro phone, on a SIM only package.I've noticed over the past week, that when I'm not on WiFi, I lose access to the majority of my apps stop connecting to the internet. WhatsApp messages won't send, I ca...

DMcMe by Explorer
  • 619 Views
  • 3 replies
  • 3 Helpful

Resolved! Sim

What’s the difference between a data SIM card and a phone SIM card?

Resolved!

Hi GeorgeOnEENtwrkDid you ever get this resolved?I find myself sitting in the same position. My uploads speeds are insanely slow, does not even reach 1Mbps, averages between 0.05 - 0.78 Mbps. This of course heavily impacts my ability to work from hom...