why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

[Northerner · Accepted solution]

Hi @davjim 

The watch itself or the data plan. 

Which of the user profiles are you (new customer, existing customer etc)

Unlimited Watch Data

Essentials Plus, All Rounder and Full Works handset plans include an unlimited watch data plan which provides standalone access to network connection for eligible customers. If you are connecting to the EE network with your Smart Watch for the first time, your Smart Watch must be paired to a compatible handset on the EE network to set up. Eligible customers include customers with both an existing EE Smart Watch data plan which is out of contract and an existing SIM free Smart Watch device. If you are on an eligible plan, we’ll automatically apply a discount to your unlimited watch data plan within 24 hours. In some very limited circumstances, there may be a delay of up to 48 hours in applying the discount. We’ll send you a confirmation message when the discount has been applied. You will not be charged monthly for the unlimited watch data plan for the duration of your contract. 4G coverage is required. Data is UK use only. For more info visit ee.co.uk/watch-data

If you're unsure then speak to EE CS on 150.

Thanks 

[davjim]

Data plan


J.Murphy

[Chris_B]

@davjim   When and where did you get this watch ?  

[davjim]

I bought the watch it's not one from ee

J.Murphy

[davjim]

the data plan and i'm a new customer 

[davjim]

i bought the watch on line but not from ee

[Chris_S]

Hi @davjim 

Thanks for getting in touch and telling us about this.

If you've only taken a plan from us, then you shouldn't also be paying for the watch.

I'd recommend giving us a call so a guide can get access to your account and review your bill.

Chris S