Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Mobile data used up instantly

Hi, I received a text from EE this morning (10th September, the start of this month's billing cycle) that I have used all my mobile data allowance for the next month and can't use my data without topping up until 10th October.My mobile data had not e...

Resolved! No cellular data using aps

Hi. For last 3 weeks i can’t use any internet based apps on my phone over WiFi everything works fine but once I switch to 4g/5g nothing works ee replaced my phisical sim 3 times without any success and we even tried e sim with same result there’s no...

Resolved! I need to talk to a Human

I have been trying to call EE all day but just get tossed around the website. How do I get to talk to someone please.

5G not working but no texts saying ive used up 80% or 100% of my data

Hi, I have a work phone that I am pretty sure has unlimited data. I have been helping my girlfriend move house and have been there all week without wifi. I have been using my hotspot for work and downloading large files along with personal use for Ne...

Resolved! Hotspot left on and used by others

Hi,So basically, I **bleep**ed up. I put my hotspot on to update my car (yay 2025), and since it was a quick thing I disabled the password security. Well, guess who forgot to turn the hotspot off again upon walking back to my flat.... Anyway, because...

Resolved! 5G on PAYG

Hi, so I have been with EE for nearly 10 years and I have been pay as you go the entire time and been on the £10 everything plan that gets the free boosts every 3 months. Recently I’ve been able to afford the iPhone 16 plus and was excited to finally...

Mobile data no god

Mobile internet dropping out

Mine is the same too. It's driving me mad! [mod edit: added title as post moved to own thread]

Remove unlimited data from my broadband

So my new EE broadband has given me unlimited free data as part of the package. Unfortunately this seems to override parental controls on my children’s mobile phones. How do I remove unlimited data from my children’s phones and go back to gifting the...

Mobile Banking Apps on Oppo Phones

Hi Has anyone had issues with a mobile banking app having been used for some time suddenly stops loading from your link?? Called in EE local to me, they fiddled around, then reinstalled the app and it worked, but, as soon as I left, I tried again in...