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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Excessive data usage in just 12 hours?!!

Hi,Restart for my data usage is on 11th of each month which is today (11th JULY 2023)Today for the very first time I checked my data usage in my EE app and was shocked to see that I've already used 1.5 GB??I was/am at home connected to my high speed ...

No data after renewal

Hey. So today my allowance have a renewal day... I logged in to my account and it shows that I have no data left whatsoever... 3 hours after renewal? Why? What's going on?I have plan with 125GB data so I don't think I have use it today

data won’t work and i can’t use it at all

sent from iphone 14 pro max i switched from o2 and went into the shop to get a new sim, everything was fine and it worked when i switched (i didn’t have any data left) and i used my new EE, i was aware that something would happen as i would get my ne...

Resolved! Sharing the same amount of data with all sims on account automatically

Hi, Is there a way to share the same amount of data with all sims on our account automatically every month? At the moment, when the re-allocation date (currently the 4th of each month) rolls round, we have to go in and assign data to all of the sims ...

Data gifting is not working

I can usually gist some of my data to me son but since yesterday this service has been ‘down’ I have plenty of data. I cannot find a live chat option too ask EE

No data

My data plan was supposed to have increased but it says i have nothing left of my original 2gb so can't use my phone off wifi. I see some users have a similar issue, how do i fix this please? TIA

Gifting data

Hi I’m trying to gift data to a different number, but it’s not letting me.

How can i check my balance on a data SIM without TFA

I have a PAYG SIM which i need to check the balance of - how can i do this without the need for TFA - i cannot add it to my account without TFA and i cant text from it either as i don't have the SIM in a phone Many thanksNF

Gifting data

Is anyone else having problems gifting data to a second line? I do this every month without a problem to my son’s phone. But there is a technical problem that will be fixed soon, but nearly a week later it’s still saying the same.

How to gift data when the website says there is a technical fault currently.

How do I gift data to my son’s phone when online it says there is a technical fault and can’t be done right now. It’s been like it for 2 days. Any suggestions welcome. Thank you

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