Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 175445 Views
  • 50 replies
  • 24 Helpful

Resolved! Data usage

I thought unlimited data meant exactly that. So why has my data run out at 31.55gb..i think I have to wait until the following day to reset to be unlimited again...so...it's not always unlimited then?..can anyone shed light please...thanks

Rs232 by Explorer
  • 438 Views
  • 3 replies
  • 2 Helpful

No data used, but none available

My mums phone hasn't been receiving FaceTime.I checked the data usage on-line and it shows that none has been used.*BUT* there's also a message to say "5.0GB left of 5.0 GB - Using stay connected data" and messages indicating that it's using 'free' b...

BadgerH by Investigator
  • 434 Views
  • 5 replies
  • 5 Helpful

2 lines switch data

When i took my newest contract out, to get me the cheapest deal the guy in the shop took out an additional line with data on (this is a SIM only) he said if I run out data on my normal line, i can go into the app and switch to the SIM only line. I ca...

Data reset

According to my account page my reset is supposed to be today but I'm at zero and not reset although my account is paid upto date as of the 17th can any one help please 

Kevin322 by Visitor
  • 328 Views
  • 1 replies
  • 2 Helpful

Unable to Gift Data for months

I have been unable to gift data via the app for months now, why has this not been sorted EE? You are not providing the service agreed in my contract.

My mobile data also not norking. I tried same but still not working.

Sudden unexpected data usage (“Apple Maps”)

My wife received a text from EE yesterday that she’d reached her (10Gb) monthly data allowance which was surprising since she never usually uses more than a fraction.The EE Customer Service rep confirmed that she’d used 9.8Gb yesterday. After further...

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Doric by Established Contributor
  • 797 Views
  • 7 replies
  • 1 Helpful

Resolved! gift data

Where is the option to gift data?Why does this app keep changing for the worse?

Ryu013 by Visitor
  • 415 Views
  • 1 replies
  • 3 Helpful