unable to access certain apps and websites when using data pay as you go

Kch1 · ‎31-01-2026

Northerner · ‎31-01-2026

Because of the content lock you need to speak to EE CS on 150 and prove with a credit card that you are over 18. Alternatively you can go into store with photo ID.

This does not bypass the Online Safety Act.

Read here: https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎31-01-2026

Hi @Kch1

Because of the content lock you need to speak to EE CS on 150 and prove with a credit card that you are over 18. Alternatively you can go into store with photo ID.

This does not bypass the Online Safety Act.

Read here: https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.