i have a monthly subscription of £14

Delly4 · ‎20-01-2026

Hello,i have a monthly subscription of £14,which has been a problem for me to pay since its not on my direct debit deduction.However i went to Kenya for holiday until June .Is it alright if you stop it from your side then i will resume when am back.

thank you

[Mod edit: add title]

XRaySpeX · ‎20-01-2026

@Delly4 : Are you on contract or PAYG?

If on contract: EE do not offer payment holidays.

If on PAYG: Text STOP PLAN to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎20-01-2026

@Delly4 : Are you on contract or PAYG?

If on contract: EE do not offer payment holidays.

If on PAYG: Text STOP PLAN to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP