04-10-2026 09:29 PM
hello all , im having trouble linking my device to the EE app , iv just singed up to a sim free rolling monthly contract and asked for a Esim, i was told to register to the app and then link device to the app using my new EE phone number then i can download my new Esim, so i clicked the link to do this in the app, put my new number in given to me when i purchased, it then asks me for a code sent to that number but i dont have the Esim yet so cant receive any texts etc until i have the Esim but i can get the Esim until iv link my new number to the app feel like this is going around in circles, can anyone help , thanks
04-10-2026 09:38 PM
@roosterbooster1 : You need to receive the physical SIM 1st before you can link it to your a/c & request it be converted to eSIM.