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cant link my device to the app

roosterbooster1
Visitor

hello all , im having trouble linking my device to the EE app , iv just singed up to a sim free rolling monthly contract and asked for a Esim, i was told to register to the app and then link device to the app using my new EE phone number then i can download my new Esim, so i clicked the link to do this in the app,  put my new number in given to me when i purchased,  it then asks me for a code sent to that number but i dont have the Esim yet so cant receive any texts etc until i have the Esim but i can get the Esim until iv link my new number to the app feel like this is going around in circles, can anyone help , thanks 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@roosterbooster1 : You need to receive the physical SIM 1st before you can link it to your a/c & request it be converted to eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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