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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! e-sim won't activate.

My e-sim won't activate on my new phone. Text verification messages aren't getting through, and I don't have another phone to make calls. I just get an error message online. This is urgent as I am elderly and disabled, and my phone is my lifeline

gillyBB by • Investigator
  • 295 Views
  • 8 replies
  • 2 Helpful

Resolved! New order esim delivery

Hoping someone can help, as I can’t seem to find a live chat for EE. I placed an order for a sim only pay monthly  esim last night. Once the order went through the screen said that the confirmation email would give instructions on how to download the...

Dts0802 by • Explorer
  • 215 Views
  • 1 replies
  • 3 Helpful

Resolved! Porting from o2 to ee

I recently switched from o2 to ee. I received the phone and physical sim card on Friday 3rd October 2025 and I inserted the ee sim. When the order was, placed I let them know i wanted to keep my current number that I have with o2. I gave them the pac...

Emmaj_36 by • Investigator
  • 173 Views
  • 3 replies
  • 3 Helpful

Resolved! eSim and normal Sim?

I recently upgraded my iPhone 12 to a 16Plus. The new phone is eSim and I understand the Sim in my old phone is now inoperative. Does the new phone also carry a physical Sim? I am thinking that if I have a problem with  the new phone i have no way of...

Razboy by • Valued Contributor
  • 141 Views
  • 2 replies
  • 4 Helpful

Resolved! Number transfer

Hi, apologies for my English, I started the transfer on Sunday for number to be from giffgaff to EE. I’m trying to add data to my EE account so that I can use it but when I get to keep current number and PAC part it says invalid PAC. I texted 150 on ...

RodRod36 by • Investigator
  • 165 Views
  • 9 replies
  • 5 Helpful

Resolved! eSIM

I have upgraded my phone, currently have a normal sim my new iPhone is an ESIM, will this automatically have the same phone number or do I need to do something to change it to my number? 

Shaunay by • Visitor
  • 113 Views
  • 1 replies
  • 2 Helpful

Old Orange number reactivation?

Hi,I'd like to preface this question by saying that I'm sure it's not possible, but I thought it might be worth asking I don't suppose there would be any way to reactivate an old mobile number that I had as a teenager with Orange, would there?, this ...

Resolved! Lost sim card

Hi. I have lost my sim card.  Could you help me to get a replacement sim card please 

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