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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Can’t set up esim

I am trying to set up the safer eSIM on my daughters phone. got the email with instructions  Download your eSIMTo register your EE account and get your eSIM, you’ll need to: Go to ee.co.uk/go/login and log in with your EE ID, if one has been created ...

KiannaW by • Visitor
  • 776 Views
  • 3 replies
  • 2 Helpful

Resolved! Additional PAYG sims on an account

HelloI have a PAYG sim and EE account, I now want to add additional SIMs for my children.  The shop option in the app only lets me purchase monthly plans.  How do I purchase additional EE PAYG sims for my account?Thanks

Helicon by • Visitor
  • 193 Views
  • 1 replies
  • 3 Helpful

Lewisham Visit

Hello. I just wanted to leave positive feedback about Antonio from EE Store Lewisham.He was extremely helpful when I went on Wednesday 17th June 2026.He explained my SIM didn’t go live and helped me in under 20 minutes get my phone working again; I m...

Resolved! Sim/sms redirect

I had an old EE number that I cancelled,  I now have new number with EE is there anyway to texts sent to the old number redirects to the new one? 

Brightty by • Visitor
  • 233 Views
  • 1 replies
  • 2 Helpful

Resolved! Phone Upgrade

Hi, I got an upgrade yesterday to an iPhone17 pro max from a 15 pro max. The SIM card from the old phone isn’t registering in the new phone and the eSIM isn’t registering either. This is very frustrating as I can’t get texts, calls or use my data whi...

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