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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! SIM Failure / Invalid SIM

I woke up this morning to find that my iphone 15 says I have a "SIM Failure". When I look at the network signal, it says "Invalid SIM".I have gone through the troubleshooting for both issues and nothing appears to be resolving the issue.I tried to co...

Resolved! Trying to activate sim with no working phone

I switched to ee over a week ago and was advised to get an e-sim as it would be quicker. My old account with another provider has now ended so I can't call or text. On the app it said my devise would not be able to do e sim so I ordered a physical si...

Proby by • Visitor
  • 95 Views
  • 2 replies
  • 0 Helpful

Resolved! Unable to purchase additional SIM Card

I am unable to purchase an additional Sim Card,  I just called them and they said my account is fine and I can add four more sims but it won't allow me on the App or the Website and he said there is nothing they can do about it.  I explained I just c...

g944 by • Investigator
  • 75 Views
  • 6 replies
  • 0 Helpful

Resolved! New Sim

Bought a new EE Sim card to use in a GSM access control unit. When i try to dial the number a voice comes up saying "not available at the moment" Do I need to register the card first with EE?

Unable to purchase additional SIM

Hello!  I have EE broadband and one SIM so I’m in the EE ONE.  I would like to add another SIM but am unable to purchase one so far.  The in-store guide who helped us get the first SIM said it happens sometimes and there’s nothing they can do.  He sa...

Cat_R by • Explorer
  • 597 Views
  • 3 replies
  • 3 Helpful

Resolved! Safe Sim & Additional Sims

Wondering, if I got a SafeSim for my daughter. Would I then be able to get an Additional Sim with the 30% off? Looking at getting the Unlimited Full Works, but it's not cheap. So would this work? Getting SafeSim as the first contact then, would I be ...

DeMote by • Investigator
  • 82 Views
  • 2 replies
  • 0 Helpful

Sim Farce

So 8/2/26 I received a new sim at a very good price and was looking forward to getting started very quickly. I wish. The sim could not be registered and was not active like promised. So I contacted EE and after 90 minutes could still not sort this is...

Resolved! Urgent - eSim failure

I attempted to transfer my eSIM to a new iPhone during setup. The transfer completed according to Settings but the setup failed, and now neither phone has mobile service. The old phone no longer has the eSIM and the new phone cannot activate. I need ...

amchale by • Explorer
  • 97 Views
  • 7 replies
  • 4 Helpful
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