SIM cards & Porting

Resolved! Urgent Complaint: Disconnection from EE Network After eSIM Conversion Request

I am writing to formally raise a complaint regarding a recent issue with my mobile service.I recently transferred my phone number to the EE network and was on the £20 plan for 50GB of data. On 31/10/2025, I received a call from an EE representative a...

Resolved! Using eSIM on another device

I have a new eSIM which I want to use on daughters ipad but I can only download it onto my phone. How do I transfer across?

Resolved! New customer question

Good evening. I have just set up a new sim only plan & transferring my number from o2. Had a “successful order” email with i’m assuming temp number. Managed to set up my esim & its working all good. However as part of my plan it says apple watch data...

Resolved! Sim card cant be delivered

Ee sent my SIM card with dpd but my road has roadworks witch road closed access only and the dpd driver won’t drive down it. I can’t contact dpd who won’t contact their drivers. What do I do? Why can’t I just download an eSIM. I need to know what to ...

Resolved! My sim card isn't working

My other sim on *********** has suddenly stopped working and keeps saying not registered on network when I turn it on,also it has set calls to emergency only. There's still a pack left on it that should have run out tomorrow. I have no idea why it s...

Resolved! esim enquiry

Good morning, I have received an Ipad with a physical sim, however, I require esim as there is no physical port for a Sim Card. Has anybody else needed to do this and would they kindly point me in the right direction.

why cant any of us upgrade after a replacement sim

can anybody answer has EE had a recent update of some sort, why can myself and my family never be able to take an upgrade out after a replacement sim. the store just says after 24 hours, makes no sense..

Resolved! Esim

Hello I ordered a esim from EE at 6pm got a email confirmation 5 mins later about the package I ordered how long does it take to receive the next email for e Sim package to set up ??

PAC code

I need my pac code but have been cut off so can’t text. I wanted to do it over chatbot but can’t seem to find how to get on it? Help!

Resolved! No signal still after receiving new sim and activating it

I got my new SIM card today and was told to activate it and I’ll be able to use it immediately I followed the instructions online once activated my old sim then disconnected and despite the new SIM card being in the phone it’s still not connected to ...

SIM cards & Porting

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