SIM cards & Porting

Unable to receive text messages pAYg number ported from three

Hi i am unable to receive any messages ive ported my number from three network one month ago it has been successfully ported and now i was trying to receive an otp but realised i am unable to receive any messages i am using iphone 16 pro max and have...

Resolved! eSim Port Number help

Hi, I've been with ee for a few years and I'm attempting to move my son's o2 number over to ee. I've got the new ee account for him and requested the port when ordering, included the PAC.Both ee accounts are managed by me. The issue I have is that I'...

Resolved! Not receiving incoming calls from my ported number

I have recently purchased a new contract from EE and transferred all my data from my old phone. I can call out and the call is from my number but I cannot receive incoming calls on my ported number.

Resolved! S26 Ultra

I have currently got the Samsung S23 ultra and am looking at the new S26 ultra. I am wanting to purchase the phone from Samsung as I can get a great offer on the trade in, but Samsung are not able to tell me if I can use my EE sim contract in this ne...

Resolved! eSIM download whilst with sky

I am with sky and transferred to EE. Had email with temp mobile number while I wait for number to switch over. Been told to download eSIM. When I click Link product and input EE mobile number it said sent code to mobiles??? I can’t see it as not acti...

Resolved! SIM card damaged

I am abroad and my EE SIM card is damaged. Can I request eSIM while I am abroad? If not can I request Norma SIM card to be posted to my address? as I cannot get in touch with EE customer service. thanks

Resolved! Re: Re: Order new sim card

Can. I order a new sim but keep my present plan

Resolved! Transfer Esim from IPhone

I have just moved from IPhone 15 pro max to 17 pro max . My eSIM couldn’t be transfered . It’s still on my old phone . How do I reconcile this .

Resolved! number not transfered

I requested to have my number transferred from my current provider, instead i have been sent a new sim with a new number.

Resolved! Travel eSIM information

Hello,I would like to enquire about the 7 Days £15 Unlimited Data Travel eSIM for Visitors.If I purchase this plan online, will the QR code required for activation be sent to me by email? As I am based in Romania, I am unable to receive any physical ...

SIM cards & Porting

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