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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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How long porting takes?

Just submitted porting request to bring number from Tesco to EE. In reply I received message saying porting will take place on 30/06. It's 3rd today so 4 weeks waiting?Is it normal? 

Tomazaki by • Visitor
  • 157 Views
  • 1 replies
  • 1 Helpful

Resolved! Is it a scam?

I had a call from an 0800 number stating someone not from my area had requested a replacement sim, and they were calling as it may be fraudulent. I confirmed it wasn’t me, they send an MyEE message with a pin that I inputted into my phone and since t...

GLottie2 by • Explorer
  • 235 Views
  • 2 replies
  • 3 Helpful

Resolved! Can my ex port their number

Is it possible for my ex to port their number to their new network and EE issue me with a new number for the contract? I have multiple lines on the one contract and but would prefer to finish the contract rather than have to pay an early termination ...

Change Phones

Hello,From now on I would like to use phone B with my current EE account, what do I have to do?Just remove the EE SIM card from phone A and insert it into phone B and enter the EE PIN number?Phone B was used before, so do I have to do anything to pre...

off_ice by • Investigator
  • 218 Views
  • 4 replies
  • 7 Helpful

Moved to EE from Giff Gaff

Hello , I transferred my number from Giff Gaff. I received a text it was supposed to be completed within 2nd of June 6pm. I didn't receive any confirmation. I can make calls and send text with my old number on the EE SIM but I can't receive calls or ...

Jess3277 by • Visitor
  • 141 Views
  • 1 replies
  • 1 Helpful

Sim card 'unknown number'

Looking for technical support.I believe it is an account issue, but for sake of info device is a Samsung a05s, recently updated , otherwise working fine.Around 28/05/2025, my simcard on Monthly Contract read as 'emergency only' in the phone notificat...

Resolved! Can't activate eSim

Hi there, Had this problem a few weeks ago with a friend but fixed it by going to the EE store.  Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app.  Downloads fine, but then when sending the text with a...

_MrR_ by • Scholarly Contributor
  • 40329 Views
  • 35 replies
  • 24 Helpful

Resolved! my account is closed?

hi my name is Damon, ive lost my phone with my sim card in it, its a pay as you go sim card and i need it to gain access into everything, see i've managed to login to my ee account but it says my account is now closed for no reason, but i really need...

EE Sim Internet is not working in my device

Certainly! Here's a polished and respectfuVery Disappointed with EE SIM – No Mobile Data on Compatible Device@I recently switched from Vodafone to EE after hearing great things from friends about EE’s network quality. I received my EE SIM on 26th May...

Resolved! Download esim from app for Apple Watch

I had an Apple Watch esim assigned to me via sales on the phone because I could not create it myself, waiting for the QR code in the post. I see the esim is available in the EE app for me to download. It gives me the option to ‘download it to this de...

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