SIM cards & Porting

Resolved! Most atrocious customer service ever - EE botched everything.

I have had the most appalling, insensitive and chaotic experience ever when trying to move my phone to EE.I have lost most of a month on calls and texts trying to get a working phone and even when I have given up and gone back to 02 the problems are ...

Resolved! I want to transfer two phone numbers from another company

I have two phone numbers on a subscription to another company and I want to transfer them here, I mention that they are my husband and my son

Activate sim

Activate sim [Mod edit: add title]

Resolved! i am issues with SIM

How do I remove any blocks on international and automated verification SMS and calls. I’m trying to receive a WhatsApp Business verification code.keeps saying could not send sms to my new sim

Resolved! Unable to get a PAC code

Hi, I am trying to get a PAC code. Been trying for over 2 weeks now.When I try online I get "This service isn’t working right now. We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent"When I ...

Resolved! Leaving EE, not receiving the PAC code

I ported my number from another mobile network to EE temporarily in order to port it back to the same network for a better plan. Now my number is active on EE, but without any credit on it. I have been trying to get the PAC code from EE, but without...

Resolved! eSIM

I purchased an eSIM last night and had a email stating 'once I download the eSIM I'm good to go.How do I download the eSIM?

Resolved! Upset after speaking with EE

No your service is extortion your agent I spoke to on Wednesday was unhelpful customer service was terrible I wanted to leave ee I am going to contact the ombudsman, I am too upset to phone ee for fear ofspeaking to the agent I spoke too Wednesday.?...

Resolved! How can I disable the sim card in a stolen phone?

My phone has been stolen, I'm abroad, won't be returning to the UK for a while, how can I get to disable the sim card in the stolen phone meanwhile? There seems no way to ask EE to do this on the web pages, and no way to contact them without the pho...

Resolved! Is it easy/possible to switch over from an iPhone with esim to one that doesn't?

Hi, I'm thinking about getting a new iPhone 17. I intend to keep my 11 for back up. If the need arose, is it easy to switch from the 17 back to the 11 which has a physical sim? I don't want both phones on the network at the same time and know that is...

SIM cards & Porting

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