SIM cards & Porting

Resolved! New SIM not receiving or making calls, and not allowing sending text messages

I received a new SIM in the post as the old SIM was not making/receiving calls - the new SIM is working with data but still not able to make/receive calls. And now it also won't allow me to send text messages. There is an option to download and eSIM ...

Resolved! Esim

I am writing to request assistance with transferring my existing eSIM to my new iPhone 17. I did the Apple Quick setup with my old iPhone 13.  When attempting to activate the eSIM on the new device, I receive an error message stating that a QR code p...

Resolved! eSIM

Hi,I just got a new iPhone because my old one it is all broken up so I can’t even turn it on, how can I transfer my phone number to the new one. Because I know you can do it when the other phone is working, but when it not, what do I do?Thank you.

Resolved! Chad

I have got a physical Sim but I want to use a eSIM but it is saying when I try to activate my it says unable to activate my eSIM can you help me please

Resolved! PAC/STAC from old number

I was a customer with ee over a few years ago. I fell on hard times and wasn't able to pay my bills leading to a cancellation. Recently I have gotten a new number and would like to hange it to my previous number I had with ee since most of my friend ...

Resolved! Activating an eSIM while transferring my old number

Hello, I'm switching to EE from another provider and I opted in for eSIM. I got an email saying that I was assigned a temporary number and I should log in to EE and link my EE product using the mobile number on this email.When I do so, obviously it's...

Resolved! Additional s

Resolved! hello, I would also like a SIM card