SIM cards & Porting

Resolved! reissue the esim QR code

I recently requested to switch my mobile number from Three to EE using a PAC code. However, after downloding eSIM, my eSIM profile is not appearing on my iPhone, and I can't see any EE line in my settings. Could you please check my account and help ...

Ex-Vectone 075896 number – now allocated to Gamma Telecom but EE still won’t inv

Hi,I have an ongoing routing issue with my EE number 075896xxxxx, which was ported to EE.The number works normally for outgoing calls/texts, and EE customers can contact me without any problem. However, calls and texts from other UK and international...

Resolved! New SIM won't connect to EE

I have been set up on a new SIM only plan and instructed to put the new SIM in my phone. I have done this, checked all settings, and after more than 24 hours... I still have emergency calls only. This also means I cannot ring EE as I'm not connected ...

Resolved! Lost network after purchasing an additional sim

My husband is on EE, I want to switch to EE. We’ve gone to his account and purchased an additional SIM (physical) added my (giffgaff) phone number and PAC code. But now my husband has lost network connection. I’m worried I’ve decommission his origina...

eSIM not allowing calls or texts

last night i purchased an eSIM from EE in hopes of making a call. Once i purchased and placed the eSIM in my device i was given 5g and a full connection. When I tried to make a mobile phone call the connection instantly loses and the call fails with ...

Resolved! Old number ported across, but phone has retained new sim number

My husband and I have recently ported our numbers and have this problem with the 'temporary' number on the new sims showing. I have a Google Pixel and my husband has an Oppo. Is there any way to change the number to show the actual active (ported) nu...

Resolved! Need to change my mobile number urgently

Can you please help me I need to change my number urgently. My ex has found my number and is harassing me I’ve tried to call EE, but they keep putting the phone down? [Mod edit: Added a title to the post for clarity. Thanks:)]

Resolved! Tried to activate a new sim for another device on my account but now lost my sim

Need my number back

Resolved! i can't install my e sim

I can't seem to install my e -sim, theres an error and so idk what to do

5G activation

I've had my sim card for ages. I don't have any provision for 5G. I called 150 who put me thru to the tech team. They told me I couldn't have 5G as my sim only plan is called 12m SIM Max 4GB. Surely they can provision 5G on my account regardless of w...

SIM cards & Porting

Forum Posts