SIM cards & Porting

Resolved! Number porting

It has been 24hrs and despite of multiple calls and chat sessions my number porting has not been completed. I have downloaded new esims and restarted my phone. I was promised it would done by 6pm then by midnight and it’s now the next day and I’m sti...

Resolved! Upgrade unavailable

Hello, the app says I am due an upgrade but when I click on it ,it says upgrade unavailable? I have reloaded the app , phone off/on etc. has anyone else experienced this? Technical say nothing is wrong there end which clearly can't be right?

Resolved! SIM card

How do I get a new sim with my existing phone number?

Resolved! SIM card activation

First SIM went missing in the post; second SIM card had a different number, not the phone number it told me it should be, wasn't getting signal tho at some point got five random texts that were obviously for someone else.So third SIM received, trying...

Resolved! Number transfer

Hiya,I'm switching from o2 to ee esim only, I've had the confirmation that my number transfer is complete (at 12:20pm) but the number showing in my settings and when I text / call is still my temporary ee number.I've turned my phone on and off a few ...

Resolved! Can you have same number on eSIM and virtual sim in 2 different phones

Resolved! eSIM QR code never received

I ordered an eSIM but never received the email with the qr code

Resolved! Mobile upgrade

Hello! I want to upgrade my phone and keep my number. I'm currently with BT and had the same phone for 5+ years, so it's time for an upgrade. My internet package is with EE. What do I need to do to get a new phone with my number on a new SIM?