SIM cards & Porting

Resolved! Mobile upgrade

Hello! I want to upgrade my phone and keep my number. I'm currently with BT and had the same phone for 5+ years, so it's time for an upgrade. My internet package is with EE. What do I need to do to get a new phone with my number on a new SIM? 

Resolved! How do I switch my esim from old phone to my new phone?

Resolved! esim

I deleted my sim instead of a travel sim and although the tech support were able to make sure everything  was ok on there end they said can take up to 24 hours to active. its now been over the 24 hours and still not working. as anyone had this prob a...

Resolved! Accidental removal esim

I'm in the US, I scanned the QR code and it added the esim but never asked for the activation code it just automatically added it so I got confused. I figured I would remove the esim and scan the code again to redo the process and now it wont let me ...

Resolved! Replacement SIM card.

I recently went to your Skegness store whilst on holiday to request a replacement SIM card as I now have a portablr mobile router that requires a standard SIM rather than the nano I now have in my mobile phone.The male assistant there told me that EE...

Resolved! How to contact support

I am abroad and unfortunately my SIM card has gone into sleep mode due to lack of use. I tried to contact the support team in every way, they directed me to call the phone number. My phone is disconnected and it is not possible to call the company nu...

Resolved! Help

Could you please send me the support email address?”

Resolved! Pac code activation

I ordered an e-sim on EEfor my iPhone 16 pro max  on wed 24th June and as part of the application process submitted my pac code to keep my phone number from smarty thurs 25 June order was accepted and was given a temporary EE number when will the tra...

Resolved! Waiting for new sim

Waiting for my new sim to come in post since thursday just gone i am a new customer any info plse