SIM cards & Porting

Resolved! Adding an eSIM to my existing plan (Google Pixel Watch)

I recently bought an LTE-capable watch, and have read elsewhere that it is possible to link a phone and a watch to the same contract (even though they have independent SIMs/numbers).I can't for the life of me find any documentation on how to do this ...

Resolved! Swapping to eSIM

SIM swap to eSIM

Resolved! Porting vodafone physical sim to ee esim

I have paid for esim and shared the pac code.The billing info said that email will give you details on how to download esimEmail said after you download esim we will activatecalled helpline, waited to connect to digital guys, they sent it back to the...

My old supplier has turned off my sim but EE haven't actioned my swap over.

I have just moved across to EE as of today. My old supplier has turned off my sim but EE haven't actioned my swap over. I can't contact EE as I can't call the number and I can't find an email address. Live chat appears to be an option but is well ...

Unable to receive text messages pAYg number ported from three

Hi i am unable to receive any messages ive ported my number from three network one month ago it has been successfully ported and now i was trying to receive an otp but realised i am unable to receive any messages i am using iphone 16 pro max and have...

Resolved! eSim Port Number help

Hi, I've been with ee for a few years and I'm attempting to move my son's o2 number over to ee. I've got the new ee account for him and requested the port when ordering, included the PAC.Both ee accounts are managed by me. The issue I have is that I'...

Resolved! Not receiving incoming calls from my ported number

I have recently purchased a new contract from EE and transferred all my data from my old phone. I can call out and the call is from my number but I cannot receive incoming calls on my ported number.

Resolved! S26 Ultra

I have currently got the Samsung S23 ultra and am looking at the new S26 ultra. I am wanting to purchase the phone from Samsung as I can get a great offer on the trade in, but Samsung are not able to tell me if I can use my EE sim contract in this ne...

Resolved! eSIM download whilst with sky

I am with sky and transferred to EE. Had email with temp mobile number while I wait for number to switch over. Been told to download eSIM. When I click Link product and input EE mobile number it said sent code to mobiles??? I can’t see it as not acti...

Resolved! SIM card damaged

I am abroad and my EE SIM card is damaged. Can I request eSIM while I am abroad? If not can I request Norma SIM card to be posted to my address? as I cannot get in touch with EE customer service. thanks