SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

Resolved! Esim - new phone

I live in the USA & I use an Esim with  a UK number on my Samsung phone for when I travel to the UK. If I change my phone to another Samsung device will my UK Esim number transfer to my new phone if I use  the Smart Switch app?

GeoffDR by Visitor
  • 239 Views
  • 3 replies
  • 4 Helpful

Resolved! Your account’s cancelled

Trying to buy new EE SIMO as EE One as I already have EE broadband but upon login getting this error instead of SIM Plan buy page  Typo -Your account is cancelled 

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Rky by Prodigious Contributor
  • 417 Views
  • 12 replies
  • 2 Helpful

Resolved! E SIM no service since update

My eSim is not working since this mornings update- unable to call or use data. Also unable to access the SIM in settings as it's greyed out. WiFi calling also disabled so can't call EE help. And can't find an EE live chat for tech support .. I've con...

Resolved! SIM card

Hello, my partner has lost his SIM Card and I was wondering how I would be able to get him a new one.

Els305 by Visitor
  • 103 Views
  • 1 replies
  • 1 Helpful

Resolved! SIM not provisioned

Good morning, I've recently moved both my partners and my mobile accounts to EE and have been able to port my partners number across (her phone is working fine). My phone though isn't - I've received the same messages that she has but mine is showing...

Woody629 by Visitor
  • 160 Views
  • 1 replies
  • 2 Helpful

Resolved! Temporary number?

When I joined ee I ported my number in - no problem at all whilst using my old Samsung S22 Ultra. This year I treated myself to a brand new Samsung S25 Ultra. Since setting my new phone up the temporary ee number shows in the sim section of settings....

mjh1234 by Contributor
  • 380 Views
  • 9 replies
  • 8 Helpful

Tmobile sim card

My mum's mobile phone no longer works. I've tried to set her up on another phone using her Tmobile sim but it's asking for a pin which I don't have. Do I need to contact EE and if so would they be able to help ? Any assistance would be appreciated. T...

David49sf by Investigator
  • 164 Views
  • 4 replies
  • 2 Helpful