SIM cards & Porting

Activing a replacement SIM

Hi, this is driving me mad. I have an upgraded SIM but cannot activate it. Following EE directions, I kept the old SIM in the phone (Android) and went online to active the new SIM. It just takes me to a page for "linking" and when I select mobile, it...

Resolved! Ordered eSIM over the phone, nothing come through

I ordered an e sim as a completely new account and on a different device (I have never used EE before). The process was lengthy but I ended up choosing an esim plan and gave my card and bank details. The person on the phone was really unclear and sai...

Resolved! Beware of connecting watches to 'All Rounder' plans

Less than a month back switched to my Apple Watch after getting rid of my Samsung Galaxy Watch 4G.I thought it would be as simple as an eSIM swap. I was directed by the EE guides (whilst on the phone) to click buy on a paired watch plan all while bei...

Resolved! Incorrect PUK code provided by EE

Hi! My problem is the following: I got a new phone and I put in my old EE nano SIM. Then thinking it asked me for my other SIM's (eSIM) PIN I entered the wrong PIN 3 times, and it asked me for the PUK. So, I entered the PUK given by EE, then it asked...

Resolved! Request for fancy number

Hello, if there is a mobile number that is not currently allocated to anyone like this(6004524) in any code, then how can I register it with me or please buy it?

Not received ESim download

I joined on 13/08 and still haven’t received a sim to download I have no service provider so unable to use my phone to call EE or iMessages when I use someone else’s phone to call I just get the same answer it will download - I’m thinking of leaving ...

Resume service

Resolved! Recover and activate old phone number

Hi Good day, I would like to ask if I could recover and activate my old phone number, best regards, Marek

No carrier details

Just upgraded my phone, transferred everything over, the deleted all the stuff on my old phone. Now I have no mobile services on my phone and when I try to get it sorted EE keep trying to send me confirmation codes which I don’t receive as I have no ...

Porting query

I recently got ported from lebara, which was all ok, but using Andriod, when I go into settings > about phone, the sim still shows the original number EE gave me pre the porting. Is this OK or how can I get it changed, I have done the old restart tri...

SIM cards & Porting

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