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5G activation

pc4gs79
Explorer

‎08-10-2026 12:06 AM

I've had my sim card for ages. I don't have any provision for 5G. I called 150 who put me thru to the tech team. They told me I couldn't have 5G as my sim only plan is called 12m SIM Max 4GB. 

Surely they can provision 5G on my account regardless of what the tariff is called? 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2026 01:29 AM

4GB isn't 4G.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
chistery
EE Community Star
EE Community Star

‎08-10-2026 08:56 AM

You're on a legacy MAX plan that doesn't include 5G. Have you considered upgrading?

pc4gs79
Explorer
In response to chistery

‎08-10-2026 10:05 AM

I have, however I'm only paying £2 per month and I'll obviously not get near that on a new tariff. 

I just find it hard to believe they can't physically do something behind the scenes to switch it on. Suspect it's something to do with the archaic billing system. 

 

0 Helpful
chistery
EE Community Star
EE Community Star

‎08-10-2026 10:17 AM

Why would they? All networks add new features to newer plans. There would be no incentive to upgrade if not.