SIM cards & Porting

Resolved! Trying to return an unwanted SIM

I want to return a SIM that I am not going to use (long story, but very unhappy). I was told to download the Contract Withdrawal Form. To get to the form I need to enter the 1st and 3rd characters of my password. I've never been given or set up a ...

Resolved! Wife has a problem with Sim and I am currently abroad

My wife's phone and sim is on my ac**bleep**. I am currently in Brazil. As I am the account holder , the shop she popped into in order to resolve the issue would not help. I have tried the contact number within the EE app , but i cant get through to...

Resolved! I lost my sim card

I lost my phone this weekend and need to order a new SIM card, is it possible to get one with the same number?

Transfer watch sim to new watch

Afternoon all. I have just bought a Samsung 8 classic smart watch. I had a samsung 5 pro with ee sim. Unfortunately I reset the 5pro watch and gave it to my dad without first unpairing the sim. I want to use the existing esim with my new watch and ...

Resolved! New SIM card transfer to 5g

I have just had a call saying that due to EE switching off the 4G signal I would be getting a new 5G SIM card and as a long term customer could receive a free watch or discount new phone. Is this genuine or a scam .

Resolved! It won’t let me use my SIM

Keeps on saying it’s blocked

New Sim but using old number

I transferred my number from my old account. Everything works but for some reason I can’t make any calls or send texts. I chose and paid for the £10 deal where you get 24gig and then it turns to 8gig, unlimited texts and 500 minutes.my minutes aren’t...

Not able to get the PAC code

I really want to leave EE, my contract is finished but I am not able to get the PAC code. I have been texting for more than one month the 65075 but it always responds that is not able to process the request, that I need. I have been calling 150, 0795...

Call from ee

Hi all I had a call from apparently EE saying they are discontinuing my EE sim within a few days and a new SIM card is being sent out due to the merger with BT. The man gave no details apart from he’s from EE is this a scam phone call ? I did not giv...

Resolved! Mobile Help

I cancelled my rolling contract and moved my number - just asking for confirmation that it closes my account when the number changes over to my new provider?Also how do I stop all the text messages from EE - thought they would automatically disable. ...

SIM cards & Porting

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