SIM cards & Porting

Resolved! SIM stuck on a different phone

I transferred my number to a new iphone however the new iphone was defective so I cleared the data and returned it to the vendor.However, when I tried to revert back to my old phone, the SIM was not working.  The SIM appears to be allocated to the de...

Resolved! Sim Card Set up /E Sim

I've gotten a new phone But the sim card i used in my old phone isn't working in either my old or new phone since transferring iphone to iphoneI've tried swapping via the ee app and webpage but i states they need to send me a pin but am unable to get...

Resolved! Sim card

Im a long standing EE customer. I've just finished my latest 3 year contract and taken a sim only deal. Can I ask if as an existing customer if I receive a new sim card in the post or whether EE just update my existing sim online. I cannot find the a...

Resolved! Porting

On Sunday, I ported my number from Vodafone to ee. Today, I received a message saying the number had been ported and was ready for use. I'm trying to log in to the app, but I'm not receiving the code for my phone number. What should I do? How can I p...

Resolved! Physical sim old Phone new phone e sim

 Hi EE team, I’m currently outside the UK.My EE number is active on a physical SIM in my old phone.My new iPhone is eSIM-only (no SIM tray).The EE app and website only allow physical SIM replacement, and phone support routes to top-up only.I need you...

Resolved! eSIM not transferring

I’ve had the same issue, right when I needed to move eSIM to a new device. Nobody can help either, and the app is down. [Mod edit: add title]

Resolved! Unable to add eSIM as it says it is no longer valid

I have received the email for the eSim I purchased but when I try to add the eSim using the QR or manually, my phone says 'eSim Cannot Be Added - This code is no longer valid. Contact your network provider for more information'. I have an iPhone 15. ...

Resolved! Number

Hii want a fancy number ending with 007

Resolved! Lost sim