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Sim upgrade

Silverdragon
Visitor

‎01-07-2026 08:08 PM

So I tried to upgrade my ee sim. Couldn't do it on webpage. Tried chatline. They tried to sell me a broadband package. When I said no and logged out I received a load of texts with pin numbers in a childish display of temper. And this is meant to be the UK best network?

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1 REPLY 1
ee_user14
Skilled Contributor
Skilled Contributor

‎01-07-2026 09:03 PM

If you were discussing your account, then that would require account security to be passed. I'm at a loss why one-time-passwords and suchlike, are a "childish display of temper" or anything remotely similar?

And no idea why a customer-service process should have anything to do with network awards.

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