Bought travel eSim but did not receive email nor can see it in my account

malcolmlim · ‎26-10-2026

Hi,

I just bought a 14 day travel esim but I have yet to receive my email after 20 minutes, is this expected? Can someone please help me?

malcolmlim · ‎26-10-2026

Ok i found out by searching that I can access it here:

https://ee.co.uk/mobile/travel-esim-uk/profile

I have another question: I have downloaded the eSIM to my phone, and turned-off the ESIM until I am in London in about 2 weeks time. It is currently showing Inactive. I assume when I reach london (and activate the eSim) it will show as "Active" and that's when the 14 days will start?

View solution in original post

malcolmlim · ‎26-10-2026

Ok i found out by searching that I can access it here:

https://ee.co.uk/mobile/travel-esim-uk/profile

I have another question: I have downloaded the eSIM to my phone, and turned-off the ESIM until I am in London in about 2 weeks time. It is currently showing Inactive. I assume when I reach london (and activate the eSim) it will show as "Active" and that's when the 14 days will start?

XRaySpeX · ‎26-10-2026

Yes.

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malcolmlim · ‎26-10-2026

Finally got the mail after...few hours...